We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,744 reviews.
The courier failed to pick up the parcel twice despite this being serviced offices with a reception manned all day!!
15/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections.
Service was great untill i got email today 15th june saying i owed more money saying parcel was 9.6kg but when left here was 2kg???????????
15/06/12
Quick, fast & efficient service.
15/06/12
No comment left by this customer.
15/06/12
No comment left by this customer.
15/06/12
Driver did not wait for an answer after knocking
15/06/12
i was very pleased with the service the only way i can see to improve it is to be able to do a am or pm service instead of waiting in
15/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Nothing to add other than keep doing a great job!
15/06/12
very easy and straight forward to use
15/06/12
as previous order pick on time and professional. however recipitent says one small piece of chrome bumper (15") missing out of 10 pcs. Thks
15/06/12
Excellent service, Will use again if need to send another big parcel. Cheers x
15/06/12
Thank you very much.
No comment left by this customer.
15/06/12
No comment left by this customer.
15/06/12
Excellent service and very easy to do :)
15/06/12
No comment left by this customer.
15/06/12
Service was excellent. Could have done with a more specific time for collection though. Waited in all day, and had my collection about 5pm
15/06/12
Please provide an option whereby the customer can specify a more detailed/specific collection time.
15/06/12
No comment left by this customer.
15/06/12
Very good service,parceltogo wanted to charge me £40 to send a heavy box but I found parcel monkey and the price was half and the delivery
15/06/12
Very pleased with service and price. was nice that is was picked up from door and guranteed delivery. Many thanks
15/06/12
No comment left by this customer.
15/06/12
Delivered on time, no problems
15/06/12
Delivery next day was fine. It would be good to know from the courier - saves a day waiting in. Apart from that, great service.
15/06/12
So easy to send a parcel and your parcel label printing service can be used in any browser not like parcel force. Delighted with the service
15/06/12
No comment left by this customer.
15/06/12
I HAVE USED PARCEL MONKEY TWICE BEFORE AND THESERVICE WAS EXCELLENT THIS TIME DELIVERY WAS LATE BY 24 HOURS
15/06/12
Our Response: Please accept our apologies for the delay in delivery.
great thanks have recommended you to others
15/06/12
Thank you and it's great to see you will be recommending us.
payed for before 1230 not delivered untill 1600hrs
15/06/12
Our Response: Please accept our apologies for this and we will refund you for this failure.
Great service 5 stars. Would be fantastic to have a bigger driver instruction box (opportunity to use more characters)
15/06/12
Excellent price for parcel to Poland. Thanks.
15/06/12
2 failures to collect 8th and 11th had to delivery myself to Courier depot Lincoln on the 12th June
15/06/12
No comment left by this customer.
14/06/12
Fantastic easy service, saved me £20. Thanks parcel monkey
14/06/12
Very convenient service
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
the customer services are well below another courier and another courier, and only marginally better than another courier who should be avoided at all costs.
14/06/12
excellent service will definateley use again, tracking could be better for nightfreight
14/06/12
Nightfreight detailed tracking will be coming later in the year as will some other improvements too.
the parcel to the customer got completely thrown around and damaged. absolutely ridiculous!
14/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
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