We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,745 reviews.
This is the third time I've used Parcel Monkey, and still very happy with them, perfect!!
14/06/12
Fantastic news!!
All good, delivered on time as always.
14/06/12
No comment left by this customer.
14/06/12
Very pleasant to deal with - Prompt pickup and delivery - Thanks.
14/06/12
The service was very efficient and easy to use. Would definitely recommend to a friend
14/06/12
Thanks very much and it's great news that you will be recommending us.
Very easy.
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
Make sure your drivers know / have geographical knowledge or devices
14/06/12
Our Response: Not sure what you are referring too? Your item was collected on Monday June 11th and delivered inside 24 hours!!
very happy with price delivery time,great cheers
14/06/12
Contents completely smashed on arrival in the states even though I'd carefully bubblewrapped them. Has somebody played football with them?
14/06/12
i have use now about 4 times, my parcel gets there better than parcel force, which i wont use, and undamaged!! so well done city link.
14/06/12
Glad you have found us and thank you very much.
No comment left by this customer.
14/06/12
I would be nice to be able to schedule the pickup on the same day as ordering (if before 1400 say) but otherwise great service
14/06/12
City Link stopped this option back in October. Let's hope they decided to bring it back soon!!
Drivers are always courteous and very helpful.
14/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
great service,turned up to collect at 09-30 which was a pleasant suprice,would definately use again thank you.
14/06/12
Thank you very much.
No comment left by this customer.
14/06/12
All ok thankyou
14/06/12
What more can I say? Your a parcels intermediate, booking parcels, you do it well.
14/06/12
Courier did not deliver on time, they have not replied to my complaint despite saying they reply within 12hrs
13/06/12
Our Response: Your item was collected on Friday June 8th and delivered on Monday June 11th.
No comment left by this customer.
13/06/12
City Link reliable as ever, thanks!!!
13/06/12
Nightfreight damaged the goods after they were properly packaged and labeled 'fragile'.
13/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
excellent
13/06/12
Good service received.
13/06/12
good service at a good price. Can collection time be advised eg by text message 1 hour before? or a 2 hour colection slot by email?
13/06/12
We hope to bring these kind of features to some of our products very soon.
Item was collected, it was supposed to be 24 hour next day service, Parcel did not arrive until after the weekend, very bad service, 4 days
13/06/12
Our Response: Your item should have been delivered on Friday but was in fact delivered on Monday. On behalf of the courier concerned please accept our apologies for the late delivery.
yes i am well happy
13/06/12
I know its a hassle when you have many clients, but it would be more convinent to know at what time you are going to collect the parcel
13/06/12
I submitted the order late at night and it was collected promptly the next morning by a very efficient and courtious driver.
13/06/12
Fantastic news!!
No comment left by this customer.
13/06/12
still not sure if parcel arrived, tracking info not been updated since 9th June, how do I make a claim for compensation/loss
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
First time I used a courier, very fast and cheap will use again
13/06/12
No comment left by this customer.
13/06/12
They still haven't collected the parcel,or contacted me to find out where it is. Very dissapointing!!!
13/06/12
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