We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,744 reviews.
Slow website, details had to be redone as times out despite no delay, parcel not picked up. v disappointing, seeking alternative site.
14/06/12
Our Response: Our website works fine. We suggest we check your computer or internet connection / speed.
I couldn't see a way of knowing approx time of delivery; don't kn ow if it's available?
14/06/12
Timed services are available otherwise the delivery will take place at any time on the date shown.
excellent service, thank you.
14/06/12
was really easy to use and couriers turned up as arranged, couldn't have been easier. Thanks
14/06/12
Keep it up!
14/06/12
I have dealt with parcel monkey for a few years now & recommend it to all my friends & family..love em!!!
14/06/12
Thanks very much for all your bookings with us and it's great to read you have been recommending us too.
No comment left by this customer.
14/06/12
it would be nice to get an occasional discount voucher and it would bring a lkot of repeat business
14/06/12
Our prices are some of, if not the lowest around as it is.
No comment left by this customer.
14/06/12
I placed and paid for a 24hr. Didn't get picked up from me until 52hrs later .Arrived at it destination 7whole days later! Awful service!!!
14/06/12
No comment left by this customer.
14/06/12
It would be better if it was a time slot to choose for a pick up.
14/06/12
parcels collected and delivered on time. Previous problems with notification of attempted delivery. no card left
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
The collection was a day late and I had to spend ages on the phone, send an email and still wait till the next day to find out why. Rubbish.
14/06/12
fast and easy way to send parcels and compettive rates will be useing this service on a regular basis hope your site goes from strenght to s
14/06/12
Thank you very much for your future business and your kind words.
overall was a easy and quick collection/delivery thank you
14/06/12
No comment left by this customer.
14/06/12
only improvement i can see is to maybe txt the sender when collection iminent say 1 hr before
14/06/12
We do plan to offer an sms service just as soon as the couriers themselves are in a position to manage it.
No comment left by this customer.
14/06/12
item was damaged in transit and also delivered 2 days late
14/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Very good service, only small point to note would be good to have more options without the need of a printer?
14/06/12
Excellent service, no problems and delivery was spot on. Can't ask for more.
14/06/12
Easy to arrange, good service
14/06/12
Paid for Parcelforce 24 and TWICE its arrived late. eBay buyers not happy so I'm out of pocket now as had to refund their postage
14/06/12
Nothing to do with parcel monkey. Parcel force failed to pick up on arranged date. Had to fight for pick up 4 days later.
14/06/12
collect on booked day, hate waiting for nothing
14/06/12
Easy to use and did what was promised. No need to change anything
14/06/12
Great service, if only City link were as easy to deal with!
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
No comment left by this customer.
14/06/12
no problems at all. very pleased. thank you
14/06/12
No comment left by this customer.
14/06/12
Parcel picked up when asked to and delivered within timescale, thank you!!
14/06/12
No comment left by this customer.
14/06/12
brilliant service, I am a customer for life and have akready recommended you to others
14/06/12
That's music to our ears!!
Use parcel monkey for business mail - couriers have always collected and delivered on time. Great Value!!!
14/06/12
Fantastic news, Thanks very much.
Great - easy process online, courier was prompt picking up and delivering, great price.
14/06/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
