We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,559 reviews.
collected in the morning as agreed and delivered next day appear to be better than city-link for price (at the moment)
25/06/12
No comment left by this customer.
25/06/12
No comment left by this customer.
25/06/12
Courier failed to pick up on the specified date. No explanation, or apologies given. Courier have done this before.
25/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Perfect again! Thanks
25/06/12
No comment left by this customer.
25/06/12
Would like to know if I could have same day pick up next day delivery?
25/06/12
Unfortunately not at this stage. City Link stopped this in October 2011 but lets hope they offer it again soon!!
No comment left by this customer.
25/06/12
when night frieght came the first time they did not collect even though the parcel was there waiting, and simply saying that some one else w
25/06/12
satisfactory because excellent in first 24 hours but no tracking after international hub meant a long wait until arrival at destination
25/06/12
Excellent service , simple website, Good commumications, Highly recommended
25/06/12
Fantastic news, Thanks very much.
Picked up on time. Delivered next day. No problems
25/06/12
No comment left by this customer.
25/06/12
Collected and delivered on time and in tact thanks.
25/06/12
Superb price and great service _ will definitely use again. Cheers.
24/06/12
Cheers.
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
Can't fault your service at all - especially given the price. Did once have a courier not collect on right day, but not your fault :)
24/06/12
Thank you very much and thanks for your understanding.
due to it being parcel force i had 2 tracking numbers 1 for you and 1 for royal mail a bit confusing
24/06/12
You can just click on the tracking link against your order and see the details rather than type in the characters.
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
Cheap & Fast!
24/06/12
Excellent value for money service - only suggestion for improvement would be to be to give a more specific pick-up time. e.g. AM or PM.
24/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
24/06/12
Excellent service could not fault
24/06/12
Always picked up on day requested.
24/06/12
No comment left by this customer.
24/06/12
Great service, great price!
24/06/12
ive rated very poor as somehow the coyriers have managed to misplace the parcel i sent not sure how with it being 4ft by 3ft???
24/06/12
Our Response: Sorry to read that your item has been misplaced in transit.We will do all we can to assist the courier in finding the item and if not compensate you. Once again on behalf of the courier concerned sorry.
Would be handy if you could do a am or pm pick up apart from that brilliant service
24/06/12
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
Service was exactly as promised. Didn't have to wait in all day for uplift to be collected either, was here by midday. Excellent!
24/06/12
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
No comment left by this customer.
24/06/12
3 Large parcels going to same destination were collected and delivered as requested.1 x other large heavy parcel presumably also delivered .
24/06/12
Very good service - would use again
24/06/12
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