We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,558 reviews.
You offer a good service. Thank U
22/06/12
Thank you very much for booking with us.
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
The service was good. We were very dissappointed after entering postcodes,received quote and then price jacked up when paying. Not good!
22/06/12
All customers get a quote based on standard UK mainland prices. However should you enter the correct postcodes our system will detect if these are in what the couriers consider are remote. Unfortunately where you live in Scotland is classed as remote by Nightfreight.
Excellent service once again with friendly collection and delivery. Delivered within three days to USA, at a competitive price.
22/06/12
Fantastic news!!
Fantastic service, highly recommend and will definately be using your service again.
22/06/12
Thank you and it's great to see you will be recommending us.
Excllent service
21/06/12
Collection was a day after requested, which was a hinderance. Delivery time was good
21/06/12
Good service let down by the courier. driver who eventually turned up was good though, thanks
21/06/12
Quickly collected and safely delivered. What more can you ask for? Will use again very soon.
21/06/12
That's great news.
Excellent service you couldnt improve anymore for me
21/06/12
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
many thanks
21/06/12
Our Response: No problem, so it should have been 5 stars then......lol
great service thank you
21/06/12
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
faultless service
21/06/12
The parcel took over a week to be delivered although I paid for 2-3 day delivery. Not happy and would not recommend.
21/06/12
Excellent, thank you.
21/06/12
late receipt of package
21/06/12
No comment left by this customer.
21/06/12
It took 7 days to be delivered though I paid for a 2/3 day delivery! Courier outdid themselves on this one!
21/06/12
My delivery was late and damaged, i am awaiting a response from the e-mail i sent in
21/06/12
Our Response: Sorry to read your item was damaged in transit. Your email will be responded to and I will chase it for you.
Very well organised. Thank you.
21/06/12
Great service as usual.
21/06/12
excellent service, friendly driver would recommend
21/06/12
Excellent prompt service. I will use you again
21/06/12
all services should be like "City Link",very happy... :)))
21/06/12
excellent service,will use it again....
21/06/12
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
Dav (the driver from City link) is always amazing and cheerful!
21/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
not to good this time been messed about customer on my back for not picking up
21/06/12
Our Response: There is no problem with this order. It was booked on Thursday, collected last Friday and delivered on Monday.
excellent
21/06/12
Excellent service at very competitive price. I always use parcel monkey for big parcels. Very pleased with the service.
21/06/12
Very good service will use again
21/06/12
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