We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,559 reviews.
it would have been helpful to be able to add another parcel to go on collection day of 1st parcel ordered
26/06/12
Sorry but the couriers need time to process the information on what their drivers are expected to collect and deliver. That's why we have booking cut off times for all services.
No comment left by this customer.
26/06/12
Very pleased with the service
26/06/12
No comment left by this customer.
26/06/12
No comment left by this customer.
26/06/12
Your website shows no phone contact outside office hours, even though CityLink is available outside those hours - confusing
26/06/12
Great , I continue to use
26/06/12
No comment left by this customer.
26/06/12
No comment left by this customer.
26/06/12
No comment left by this customer.
26/06/12
No comment left by this customer.
26/06/12
the parcel is sitting in spain, looks like its going to be returned to me, so i am out of pocket. And ill have to refund my customer
26/06/12
Polite, fast service, thanks
26/06/12
good service thanks
26/06/12
Quick and efficient.
26/06/12
A text service would be good with an estimate of pick up time.
26/06/12
It was all made very easy and inexpensive
26/06/12
No comment left by this customer.
26/06/12
collection, delivery and pricing all very good Thank you
26/06/12
excellent and efficient service
26/06/12
Both parcels picked up and delivered within 24 hours, perfect service A++++
26/06/12
Great service as usual from Pracel Monkey - Thank you!
26/06/12
Polite driver, quick efficient service. Such an easy website to use and brilliant prices. Thank you
26/06/12
No comment left by this customer.
26/06/12
OK
26/06/12
No comment left by this customer.
26/06/12
to charge an extra "surcharge" for being "overweight",an absolute disgrace! a dirty theiving way to steal money and i will be fighting that!
26/06/12
Great service, easy to use, cheap and hassle free. Easier than walking to the post office, you have a convert!
26/06/12
Excellent. Economic. The item was picked up and delivered on time. Will use again.
26/06/12
No comment left by this customer.
26/06/12
Extremely good service
26/06/12
very good many thanks....will deffo use again
26/06/12
No comment left by this customer.
26/06/12
very good again love this parcel site
26/06/12
Excellent service, unbeatable price, all round spot on! Keep it up!
26/06/12
This order was not collected from our premises. I had to take it to the Courier depot. Not happy as this happens all the time.
26/06/12
responding to emails would be good?? although the parcel was eventually delivered - no one answered my 2 emails sent yesterday and saturday?
26/06/12
Nothing to add, everything went very smoothly.
26/06/12
You gave me exemplary service, thank you.
26/06/12
Pleased with service.
26/06/12
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