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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,972 reviews.
No comment left by this customer.
08/05/12
Very good service great value for money A*****
08/05/12
No comment left by this customer.
08/05/12
Allow am or pm collections and deliveries
08/05/12
We would love to offer timed collections but have to provide what the couriers say they can manage. Timed deliveries are available now!!
staisfactory thanks
08/05/12
Hassle free delivery, Many Thanks
08/05/12
Excellent service
08/05/12
Excellent service. Estimated time of collection would be a helpful addition to the tracking tool or having an am or pm choice perhaps.
08/05/12
We agree with you but we can only offer what the couriers say they can manage at the moment and that's an "any time" collection window.
Collected on time, delivered to France 3 days later. Brilliant!
08/05/12
No comment left by this customer.
08/05/12
Very fast collection and delivery service. Keep up the excellent work.
08/05/12
although phone number supplied no call was made to advise of pickup time, when parcel was picked up it was delivered a day late
08/05/12
No comment left by this customer.
08/05/12
Very poor customer service in fact one of the worst I've come accross
08/05/12
The parcels arrived in good condition and on time
08/05/12
No comment left by this customer.
08/05/12
The service was great, I have used PM many times and would recommend to my friends as well.
08/05/12
Parcel was never collected when you said it would. Had to rebook as it was cancelled as driver said goods not ready which us not true.
08/05/12
I have to say your website is misleading, totally unflexible timescales, and not very happy customers.
08/05/12
A rough idea of time of collection i.e. morning or afternoon, would be useful, but apart from that a great serice, thank you
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Ive been useing Hermes for heavy/large ebay sales, in future I will more likely use yourselves as youre a more buisness like outfit!!
08/05/12
Best service and price I've had will be using your service in the future thank you
08/05/12
Once again a prompt and satisfactory service.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
I paid for a 24 hour service - yet waited three days for collection due to my collection being cancelled each day
08/05/12
Your amazing, BAZINGA!!
08/05/12
Highly recommended , sent a few parcels now & no problems at all . Thankyou
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
First time I used Parcel Monkey; a faultless service - I'll definitely use again!
08/05/12
Would like some time-frame of collections. Even AM or PM would help as I waited in all day for collection.
08/05/12
nice one - got it right as you delivered me 200 bulbs with no breakages at all
08/05/12
very good service
08/05/12
No comment left by this customer.
08/05/12
Excellent!
08/05/12
completely satisfactory service...couldn't ask for better service than this...!
08/05/12
Excellent
08/05/12
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