We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,747 reviews.
Waited in all day did not collect parcel. I had to rebook with Courier & contact customer who was not very happy.
23/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
City Link drivers excellent as usual!!! thanks
23/06/12
Used parcel monkey for an eBay collection, they were the cheapest by a long way collection and delivery went as planned very smoothly.
23/06/12
That's music to our ears!!
No comment left by this customer.
23/06/12
all as arranged.
23/06/12
No comment left by this customer.
23/06/12
Great
22/06/12
no problems, parcel collected and delivered by NightFreight on the expected days.
22/06/12
Fantastic news!!
I booked the pickup twice and twice it was not picked up or card dropped. I had to take it personally to Courier depot....
22/06/12
Our Response: This is not acceptable to us and we will talk to the courier concerned. Please accept our apologies for this.
good all round value for money service.Prompt pickup and safe delivery-many thanks
22/06/12
Fantastic, easy to use service.
22/06/12
very efficient system and completed with efficient results
22/06/12
You did fine but the courier has lost PM_957298_1388265 although says delivered. No-one here has signed for it
22/06/12
Our Response: Please contact our support team in regards to this who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
22/06/12
Everything went as hoped, thank you.
22/06/12
fast and efficient service and parcel delivered by 8am
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
Delivery listed as next day - but did not deliver on a saturday - had to wait until monday. Other than that, faultless.
22/06/12
You did not book a Saturday delivery. As explained "Next Day" covers UK working days Mon - Fri.
top class service will def use you all the time now many thanks
22/06/12
Brilliant!!
Vary good value, parcel delivered on time. Many thanks
22/06/12
very good
22/06/12
great service ,will use again ,thanks
22/06/12
FAST SERVICE AS ALWAYS.
22/06/12
great service
22/06/12
Excellent service! Collected when promised, delivered when promised. What more is there to say?
22/06/12
Very efficient, great service as usual.
22/06/12
No comment left by this customer.
22/06/12
Have only used once on recommendation, pleased with price, collection and delivery. Will use you again.
22/06/12
Thank you very much and glad you have found us.
No comment left by this customer.
22/06/12
kindly left with a neighbour. Not the one requested in the notes (!) but still worked out fine. Good service thanks
22/06/12
Very easy to arrange and very cost efficient, many thanks
22/06/12
No comment left by this customer.
22/06/12
Parcel has still not arrived after sending it a week ago. Quoted 2-3 days.
22/06/12
easy website, good answers when ask questions
22/06/12
Our Response: Thank you very much. Should it have been 5 stars then......lol
The parcel was collected on Monday to be delivered on Tuesday, but it was not delivered until Thursday. No notification given.
22/06/12
Our Response: Sorry your order was not delivered on Tuesday. On Wednesday an attempt was made but no one was home.
No comment left by this customer.
22/06/12
BRILLIANT WISH I FOUND YOUR SITE FIRST POLITE AND NO HASSLE WILL RECOMEND TO FREINDS
22/06/12
Thank you and it's great to see you will be recommending us.
Thank you , ve
22/06/12
No comment left by this customer.
22/06/12
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