We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
great service yet again!
22/06/12
No comment left by this customer.
22/06/12
As always excellent, have used many times, defo will use again, THANKS
22/06/12
It wasn't picked up! I tried to rearrange delivery but they said I had to rebook it on your site so therefore be charged again - never using
22/06/12
Our Response: You are not charged again for re booking a missed collection.
No comment left by this customer.
22/06/12
fantastic service
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
Easy to use and on time!
22/06/12
the service i recieved was outstanding. Marcus who picked up my parcel was very helpful and proffessional. Great service!
22/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
22/06/12
perfect
22/06/12
You have lost one of my parcels LY440128 I'm not happy!
22/06/12
Our Response: We have not lost it but the courier concerned may have misplaced it. We will contact them and a full depot search will be carried out. We are sorry about this and if your item is lost you will be fully refunded.
No comment left by this customer.
22/06/12
just good service keep up the good work many thanks again
22/06/12
great service again !!!
22/06/12
Your webpage said collection on 7th June. This did not happen. I phoned Nightfreight on 8th June and was told collection to be 11th June.
22/06/12
Our Response: Sorry about the late collection but Nightfreight should have collected it on June 7th.
very quick and efficient good price
22/06/12
No comment left by this customer.
22/06/12
Always brilliant
22/06/12
Brilliant service as usual. Thank you :)
22/06/12
Great and Hassle free would use again, and have! :-)
22/06/12
Fantastic news!!
No comment left by this customer.
22/06/12
excellent many thanks
22/06/12
boodas job captain
22/06/12
Very good, very helpful thanks
22/06/12
Received complaints from other side to say delivery drivers were extremely rude. Disappointing!
22/06/12
Our Response: Sorry to read that. The delivery drivers work for our courier partners so we will pass on your message for them to take the necessary action.
No comment left by this customer.
22/06/12
You offer a good service. Thank U
22/06/12
Thank you very much for booking with us.
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
The service was good. We were very dissappointed after entering postcodes,received quote and then price jacked up when paying. Not good!
22/06/12
All customers get a quote based on standard UK mainland prices. However should you enter the correct postcodes our system will detect if these are in what the couriers consider are remote. Unfortunately where you live in Scotland is classed as remote by Nightfreight.
Excellent service once again with friendly collection and delivery. Delivered within three days to USA, at a competitive price.
22/06/12
Fantastic news!!
Fantastic service, highly recommend and will definately be using your service again.
22/06/12
Thank you and it's great to see you will be recommending us.
Excllent service
21/06/12
Collection was a day after requested, which was a hinderance. Delivery time was good
21/06/12
Good service let down by the courier. driver who eventually turned up was good though, thanks
21/06/12
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