We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
No comment left by this customer.
24/06/12
fast efficient service will use again.....
24/06/12
No comment left by this customer.
24/06/12
Cheap and easy transaction.
24/06/12
Excellent service with City Link no suggested amends
24/06/12
good service thank you
24/06/12
PIck up on the day booked and very quick delivery to destination thank you
24/06/12
Once again a great service at a great price... Thanks
24/06/12
No comment left by this customer.
24/06/12
you were suppose to collect on one day-by 5:45 you still hd not come and I had to contact - didn't even know they had not been. :(
24/06/12
Great service
23/06/12
No comment left by this customer.
23/06/12
GREAT SERVICE, EASY TO BOOK COLLECTION, FAST COLLECTION & DELIVERY, LOW PRICES, RECOMMENDED, THANKS AGAIN *****
23/06/12
No comment left by this customer.
23/06/12
not much to say apart from *excellent service*
23/06/12
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
This is the second time iv had a basin delivered, yet again broken. This is Courier twice broken.
23/06/12
Our Response: Ceramics are not covered by us for this very reason. We are sorry your item arrived damaged but it's clear in our terms such goods are sent at the owners risk.
Great service - Easy to use and good value
23/06/12
Thank you very much. Everything perfect.
23/06/12
another great service provided at excellent price
23/06/12
No comment left by this customer.
23/06/12
Good service, particularly as an incorrect address was supplied.
23/06/12
No comment left by this customer.
23/06/12
the item arrived smashed apparently
23/06/12
Our Response: Sorry to read your item arrived smashed but glass is not covered as explained in our prohibited items list that all customers acknowledge they have read at the time of booking.
Courier are one of the worst couriers, I had to wait in all day ( the courier arrived at 5.15pm) and then they didn't update the tracking
23/06/12
No comment left by this customer.
23/06/12
A quick and courteous service!
23/06/12
Thank you.
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
No comment left by this customer.
23/06/12
Parcel damaged in transit my customer is not happy!!! this has happend before.
23/06/12
things seem to be more organised at parcel monkey now, much better service than the early days,still great value A+ keep up the good work
23/06/12
Like all businesses you learn so much as time goes on and we like to think we put that knowledge to good use. Thanks very much for the kind words and we will always try our very best.
No comment left by this customer.
23/06/12
Goods arrived damaged. Looked like crushing damage. I have no doubt if I claim you will say the packing was inadequate. Cost to me £30
23/06/12
Our Response: Sorry to read your item was damaged in transit. Please contact our support team who will help you with your claim process.
Prompt and value for money as ever. would recommend
23/06/12
Thank you very much.
Waited in all day did not collect parcel. I had to rebook with Courier & contact customer who was not very happy.
23/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
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