We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,432 reviews.
Item never picked up!! took too long for an answer, cancelled order, lost business due to late parcel!!
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
Didn't think was possible x excellent from start to finish and brill price x
03/08/12
parcel been at Gatwick airport for nearly 48 hours.informed 2 to 3 days delivery, today third day and parcel still in UK.No update from parc
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
Arranged through Parcel monkey, collected by Parcelforce (Euro priority) as arranged, delivered to Spain within 48hrs - Couldn't be happier!
03/08/12
Very Happy with the service excellent telephone manner when had query regarding none collection and label issues.Thanks
03/08/12
No comment left by this customer.
03/08/12
my parcel hasn't reached as yet. We did go for an international service. can i get some compensation.?
03/08/12
excellent service good value for money
03/08/12
Very good reasonable price will use again A++++++++++++++++++++++++++++++++
03/08/12
No comment left by this customer.
03/08/12
Leave it alone, it works very well!!
03/08/12
Everything was perfect!
03/08/12
did not collect on day allocated, waited in all day and never came
03/08/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
03/08/12
Great service, quick, easy and tracking was nice and straight forward. Many thanks!
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
No problems.
03/08/12
Prompt collection and delivery. Collection driver was very plesant.
03/08/12
No comment left by this customer.
03/08/12
Collected and delivered in very quick time and at a good price. Would use again and recommend to any one
03/08/12
Our Response: So it should have been 5 stars then........lol
Great all round service. Thank You.
03/08/12
VERY POOR DISGRACEFUL SERVICE YOU FAILED TO PICK UP 2 DAYS RUNNING FACELESS COMPANY THAT DOESNT TALK TO ANYONE SAME AS another courier
03/08/12
Our Response: Booked on July 11th, collected on the 12th and delivered on July 13th. What is wrong with that?
Good customer service - will def use you again!
03/08/12
No comment left by this customer.
03/08/12
parcel collected and delivered to Sweden in five working days at a good price. would use you again.
03/08/12
Thank you very much.
No comment left by this customer.
03/08/12
The whole process was excellent!
03/08/12
No comment left by this customer.
03/08/12
Great when you follow the standard process. But truly awful when things go wrong. No accountability or care whatsoever. Disappointing.
03/08/12
Our Response: That's simply not true. When things go wrong we do care and try and resolve the issues raised.
Yet again another great success - thank you very much.
03/08/12
No comment left by this customer.
03/08/12
Good service, once again.
03/08/12
Worked faultelessly as ever, great price and solid service.
03/08/12
Happy (as always) with your service
03/08/12
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