-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
great service only gripe would be nice to have a rough time for pick up even if it was [eg] morning or afternoon other than that fantastic
28/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
waited in from 8am-8pm for Courier last Tues. No show. Next day, raised alarm, customer services Yasmin sent van from out of area.
28/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Nothing for me needed improving, the service was very quick easy and efficient.
28/05/12
No comment left by this customer.
28/05/12
Brilliant Company. Great for large parcels others won`t pick up. Alos able to track your packages. Highly recommended
28/05/12
That's great and thanks very much for recommending us too.
No comment left by this customer.
28/05/12
i use this service a lot and never had a problem yet so just keep doing what you do one thing could be better which is more coverage of euro
28/05/12
We have an improvement in this area coming very soon!!
as normal i never recived a pre call this is very important to me but i never get one
28/05/12
Brilliant. Thank you.
28/05/12
excellent, excellent!! just wish you could collect from me evenings so i didn't have to drop parcel at City Link Depot!! Can this be done?
28/05/12
Sorry but no based on the current number of orders you make.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Hard to see how one could improve - good price, collected as expected, excellent tracking.
28/05/12
Easy to use, excellent service with good functions on site
28/05/12
No comment left by this customer.
28/05/12
Consistently awesome!
28/05/12
All went very smoothly. Only negative is the site seems to run very slowly.
28/05/12
Excellent - parcel collected and delivered what more could you want?
28/05/12
PICKED UP ON THE DAY OF REQUEST, AND DELIVERED NEXT DAY AS EXPECTED, NO WORRIES, AND GOOD TRACIBILITY.
28/05/12
Very poor service, items not yet delivered after paying for next day delivery. Can someone please contact me immediately to resolve this.
28/05/12
Our Response: Your item was booked on the 21st, collected on the 22nd and delivered on May 23rd??
Our collection for the 22nd May was eventually collected on the 24th May. No explanation or phone call to advise why. We should have a refun
28/05/12
No comment left by this customer.
28/05/12
Great thanks
28/05/12
Really good service and I will definitely use again. Thanks very much indeed.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Fab can'tfault u on service or price will use u again and tell friends about your company. Many thx
28/05/12
Fantastic service and very simple to use....
28/05/12
Thanks will use you again
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
So far, my parcels remain uncollected. Terrible experience for the second time running. Won't use parcel monkey again
28/05/12
No comment left by this customer.
28/05/12
very good
28/05/12
Excellent, easy to use service!
28/05/12
the service is always prompt and efficient, no compliants from the recipient either
28/05/12
Great service and I've let others know about the site
28/05/12
very good. thanks
28/05/12
I still havent received my large packet with all my clothes, am still waiting for your call.please call me asap
28/05/12
Really good service. Fast & Easy.
28/05/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more