-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
No one came to collect the parcel and I was home all day long, waiting. Tried to call you but could not so I went to the post office.
31/05/12
Our Response: Please accept our apologies for this and we will speak to the courier concerned. Once again sorry.
I have tried all uk delivery services and i wasnt satisfied with anyone but parcel monkey always come on time i ll give 5/5 excellent servic
31/05/12
That's music to our ears!!
It was easy to place the order. Easy to track. Everything on time. Perfect
31/05/12
thanks, but you will not deliver to a PO Box? .. nonsense
31/05/12
Who will sign for it??
Managed to break the contents totally... thanks.!!
31/05/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
It was the first time of using courier service.Easy to book, quick collection, safe delivery for a competitive price. Will use again, thank
31/05/12
Thank's very much for making your first booking with us.
No comment left by this customer.
31/05/12
Excellent service the only improvement you could make would be to offer am or pm collection.
31/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Very good service from start to finish.
31/05/12
have used P. M service 3times.first time it failed to turn up on he day promised. Twice after, perfect.as is price.will continue to use
31/05/12
Thank's very much.
very poor service have had 2 major problems regarding collections impossible to speak to someone will only use this company as a last resort
31/05/12
No comment left by this customer.
31/05/12
Very happy with the service as is- thank you
31/05/12
Very Efficient
31/05/12
first time using the service, arranged collection of item which was never made,no phone call or email to explain why
31/05/12
Our Response: Booked on Saturday 26th May, collected on Monday 28th May and delivered on Tuesday 29th May. Did you really expect someone to turn up on a Sunday??
Great again.THANKS!!!
31/05/12
No comment left by this customer.
31/05/12
Great as always
31/05/12
No comment left by this customer.
31/05/12
No comment left by this customer.
31/05/12
Very fast service, I`m very satisfied.
31/05/12
As always, collected and delivered as promised. Will continue to use PM every time.
31/05/12
No comment left by this customer.
31/05/12
There is no simple way to amend details if an error has been made, should be made possible. Label should be made available at time of order.
31/05/12
item arrived safely
31/05/12
excellent!
31/05/12
Very cheap & easy to use :D
31/05/12
No comment left by this customer.
31/05/12
No complaints from me, great job as usual, great price, great service, recommended to anyone needing a parcel delivered easy to use website
30/05/12
Fantastic and it's great news that you will be recommending us.
No comment left by this customer.
30/05/12
As usual, very efficient,thank you
30/05/12
great thanks
30/05/12
No comment left by this customer.
30/05/12
excellent as usual. many thanks to my usual delivery driver, he is fab.
30/05/12
parcel did not arrive next working day as suggested
30/05/12
GIVE A GOOD IDEA TO CUSTOMER OF WHEN COLLECTING : FIRST THING? LAST THING?
30/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
30/05/12
Confusion over PM_935128_1357477, customer said 'not at home' on dates delivery quoted. Gave him City Link details to contact depot.
30/05/12
Excellent service, will use again.
30/05/12
No comment left by this customer.
30/05/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more