We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,756 reviews.
After failing to collect on day one, I rebooked. Again, no pick-up. Without consulting me, it was assumed the next day would suit me.
20/07/12
Brilliant, timing on both pick-up and delivery was spot on.
20/07/12
When you will have Paypal, you will be PERFECT.
20/07/12
Turned up within the time period and collected parcel as per contract - excellent
20/07/12
Great value and great service. Thanks
20/07/12
No comment left by this customer.
20/07/12
parcel collected >24 hours late
20/07/12
super delivery quick service
20/07/12
No comment left by this customer.
20/07/12
I have found your drivers to be excellant, pick up was on time and delivery on time, I will always come to you first for a quote
20/07/12
Courier did not pick the parcel up then u relisted it 2b up 4 pick up and they did'nt pick it up again so not good ..Neta
20/07/12
No comment left by this customer.
20/07/12
Courier turned up a day late.
20/07/12
Very fast service. A****************************************+ thank you.x
20/07/12
A* couriers will definately use them again. Very efficient and reliable! =)
20/07/12
excellent service ! very professional ! was highly impressed
20/07/12
No comment left by this customer.
20/07/12
No comment left by this customer.
20/07/12
efficient service - could have done with a smaller time window though, 8am - 6pm is too long to have to wait around for pickup
20/07/12
Just did the job as requested, so thank you!
20/07/12
brill service, best price, quick and easy to order, many thanks, again this is the 5th time we have used you
20/07/12
Very good price for box which was collected and delivered as described, many thanks for this, good price and good service!
20/07/12
Courier came at the time arranged and delivery was as expected. Thank you and would use you again
20/07/12
No comment left by this customer.
20/07/12
no problems
20/07/12
Very pleased with the service and at a good price
20/07/12
Smooth and pain-free! ( There's a joke in there somewhere!! )
20/07/12
No comment left by this customer.
20/07/12
Service exactly as stated, will use again. Thankyou
20/07/12
All good except lack of detailed time slot - it must be possible to indicate within a few hours.
20/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
I sent the parcel to be delivered next day, it was actually delivered the day after it should have been, a whole day waiting in .
20/07/12
Well done! If you ever need a help...give us a shout!!
20/07/12
delivered on time thanks
20/07/12
so much better service using parcel force than city link, they actually turn up!
20/07/12
You have charges us another £20 due to weight, I don't agree, I won't be using you again
20/07/12
Our Response: We have charged you the weight / volumetric weight that we have been charged for by DHL.
The only thing I would say that needs to be consistent is the update on tracking a parcel, it is not updated frequentley.
20/07/12
As long as you don't use Yodel , your my monkey :)
20/07/12
We have no plans to use Yodel!!
++++++++++++++++++AAA
20/07/12
Excellent, parcel picked up when stated and delivered next working day. Very efficient. Many thanks
20/07/12
9.15 collection. Did not have sit in all day. Delivered as promised. Thanks to you and City Link
20/07/12
Our pleasure and thank you for your order with us.
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