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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,839 reviews.
would be helpful if i had a window of time for collection
29/05/12
Our Response: We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
29/05/12
as expected no problems thank you
29/05/12
superb service and an absolute steal for next day delivery, very highly recommended
29/05/12
Thank you and it's great to see you will be recommending us.
Does what it says on the tin. No monkey business!
29/05/12
Parcel collected and delivered early next day as promised. Will definitely use Parcel Monkey again. Great service, fantastic price.
29/05/12
AGAIN, NO PROBLEM WITH THE SERVICE - JUST THE RECENT PRICE HIKE MEANS I HAVE TO GO SOMEWHERE ELSE FOR MOST DELIVERIES
29/05/12
Thanks. Unfortunately in March City Link raised their prices for the first time in 3 years which left us no choice but to do the same. Watch out soon though for a new exciting product!!
my item was double booked and i was charged double and still trying to get my money back
29/05/12
Our Response: Your item was double booked by you and you will be refunded for one of them.
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
excellent and friendly service,would definitely use parcel monkey again
29/05/12
Thank you very much.
Everything seems to be back on track again.Well done
29/05/12
Great easy to use service
29/05/12
very fast delivery and picked up from outside my house with no problem
29/05/12
Quick delivery from UK to Australia. The 2nd time I have used this service and it's been fantastic! Would use again and recommend to all.
29/05/12
Fantastic and it's great news that you will be recommending us.
Service was very reasonably priced, representative friendly and helpful and delivery on time. Thank you & i'll pass your details to friends.
29/05/12
That's great and thanks very much for recommending us too.
Both recent parcels were collected as stated and delivered successfully - only need a time slot to improve service to save waiting around
29/05/12
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
Seeing all the available options is brilliant. Excellent service.
29/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
very good service, best price, will be back.
28/05/12
no proplems
28/05/12
Brilliant service
28/05/12
easy diy online. quick pickup. good value for money. over all very very good, will use them again
28/05/12
Brilliant!!
No comment left by this customer.
28/05/12
Excellent fast service arrived as booked
28/05/12
quick reliable service and decent price,
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Parcels were delivered in 48 hours, despite the claimed 24 hours service
28/05/12
Our Response: Next day works for over 96% of cases. Guaranteed next day is available to book if you wish.
first time i have used this service and found it excellent,i am going to use again,thanks.
28/05/12
Thank's very much for making your first booking with us.
My parcel was over 24 hours late being picked up. This meant that I had to be at home 2 days. This is not the fist time this has happened.
28/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Very pleased you are doing business with ParcelForce - our local driver is fantastic!
28/05/12
We always advise our customers to get to know their local driver as they will often work around your needs.
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