We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,277 reviews.
Service was good. Website easy to use. Used PF so would have liked to see times they operated between. space to amend address when submitte
11/12/12
No complaints always a good service. Many thanks
11/12/12
I have asked SEVERAL times that you amend your records to email [email protected] as he is in Birmingham where goods leave from
11/12/12
Our Response: Therefore he should become our customer and open his own account.
I was very happy with the service
11/12/12
No comment left by this customer.
11/12/12
No comment left by this customer.
11/12/12
I have a guaranteed delivery from thursday last week, its now tuesday and it still has not been delivered (Courier)
11/12/12
As usual, very straightforward and without problems. Highly recommended.
11/12/12
No comment left by this customer.
11/12/12
Would have been nice to have a phone number to ring you on when the collection failed.
11/12/12
The only wat it could be improved is with an IPhone app!
11/12/12
the parcel was not delivered until after 6pm so delivery address was closed, I tried to rebook for next day and couldnt get any contact with
11/12/12
a++++++++++++++ thankyou
11/12/12
No comment left by this customer.
11/12/12
why dont you send us a christmas present?
11/12/12
do you have to book a collection a day ahead or can you book for the same day ?
11/12/12
You need to book in advance unless you book our "Same Day" service with City Link.
Everything went according to plan.
11/12/12
Use for business mail - brilliant service as ever
11/12/12
No comment left by this customer.
11/12/12
I am always very happy with the service!
11/12/12
In this instance fsultless
11/12/12
Courier did not arrive at all day 1. Day 2, courier came and went without giving us a chance to answer the door. 3rd attempt sucessful.
11/12/12
No comment left by this customer.
11/12/12
first class again thankyou
11/12/12
The parcel was not picked up 2 days after i order it. Still today the parcel has not arrived. I know it is not Parcel Monkeys fault.
11/12/12
very quick pick up and delivery.
11/12/12
Excellent service all round.
11/12/12
Excellent Service - Thanks again
11/12/12
First time I have used parcel monkey, but will be using again - so easy that even I can do it!
11/12/12
Thank's very much for making your first booking with us.
No comment left by this customer.
11/12/12
Great service
11/12/12
not sure what you could ave done better. Very easy and efficient and great value. :)
11/12/12
No comment left by this customer.
11/12/12
It was pretty good it was a day late on delivery but you got it here in one piece Thank you
11/12/12
It's great doing business with you
11/12/12
And it's great doing business with you too.
Everything as good as in the past. Gary Dennis, the driver, arrived mid-morning.
11/12/12
No comment left by this customer.
11/12/12
It got there ok
11/12/12
good service
11/12/12
Only thing that would improve your service is more of an accurate pick up time for parcels, I understand that this isn't easy to do though.
11/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
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