We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
****! I have never been treated so badly or received such a bad service as yours. It's currently due to feature in 2 local papers & Metro
04/12/12
fine, thanks
04/12/12
the courier came twice to pick up parcel that was infront of him
04/12/12
Don't be fooled by this company! when things go wrong they don't help. They have no contact details available for you to contact them.
04/12/12
Cant praise your sevice enough. Always very efficient and on time.
04/12/12
all good
04/12/12
The service You gave was excellent but Night Freight weren't very gentle with the package. It wasn't damaged but I'm surprised! Well done.
04/12/12
Fast service, Reasonable Pricing.
04/12/12
Fantastic service! Have recommended and will use again.
04/12/12
Thank you and it's great to see you have been recommending us.
very good service. I have used it three times and cannot fault it. Thanks
04/12/12
No comment left by this customer.
04/12/12
nothing to improve upon! All good
04/12/12
I have no proof that my parcel was delivered and am now having difficulty getting a refund as I do not have proof who signed for the parcel
04/12/12
Sorry, I cannot think of anyway the you can improve on your great service
04/12/12
realy happy with the service
04/12/12
The only problem was my phone number was not passed on to the courier company correctly.
04/12/12
courier did'nt have my mobile no. even tho. I put it on booking form so no pick up on chosen day ,not happy :-((
04/12/12
Great service yet again.
04/12/12
good but parcel was damaged-contents safe- citylink
04/12/12
Very slow this time. There does not appear to be any consistency in the service.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
Order arranged to be picked up on Wednesday, but City Link did not turn up until Friday after I phoned them.
04/12/12
We have had no notification to say the parcel arrived safely, so cant comment as such.
04/12/12
awesome best out there and i have tried quite a few companies
04/12/12
Thank you very much.
both items collected and delivered on time, many thanks
04/12/12
Apart from having to wait until well into the afternoon, the service was good. Perhaps say after 10 a.m. 12 hour window is a long time
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
I was very happy with the service I recieved and will be using this website/service again and have also recommend it to a friend
04/12/12
Thank you and it's great to see you will be recommending us.
Great service. & very well priced. Very Happy. Will be coming back. Thank You! =)
04/12/12
Cheers :-)
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
No courier arrived on agreed day, I had to explain to customer why no parcel arrived and took package to courier depot my self, poor service
04/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection.
Ordered early in the morning but only got notified when it would be picked up the following day,paid for guaranteed next day but it took two
04/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Hermes' fault really, didn't collect the parcel until 2 days after me dropping it off. They let your good service down.
04/12/12
Our Response: We don't use Hermes!!
No comment left by this customer.
04/12/12
Courier failed to collect the parcel on the specified day so although I paid extra for a timed delivery it was 2 days late anyway!!!
04/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
