We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
no comment
04/12/12
Excellent service and will fully recommend your service to anyone
04/12/12
Thank you and it's great to see you will be recommending us.
no comment
04/12/12
Excellent as always, very prompt delivery.
04/12/12
excellent service. Was a little worried when parcel was collected after latest time quoted, but everything worked out well and great cost
04/12/12
CARLESSNESS, PACELS GET DELIVERED TO CUSTOMER IN AN APPALLING STATE, DONT BOTHER WITH EXTRA LOSS/DAMAGE COVER THEY TRY TO GET OUT OF PAYING
04/12/12
parcel collected over 1 WEEK AGO STILL NOT DELIVERED YET ON a NEXT DAY service & no customer service person is responding. Wheres my parcels
04/12/12
Our Response: Your item was signed for by "Swift" on November 23rd at 12:28.
No comment left by this customer.
04/12/12
Only downside: have to pack item first so weight is known, but then you can't insert bottom bit of address label without splitting pack open
04/12/12
Very easy to use and book, Citylink collected and delivered as per service offered, cant fault the service at all.
04/12/12
Great, thanks
04/12/12
Easy to use, fast service - awesome!
04/12/12
Just keep in up
04/12/12
Good again!!!
04/12/12
very good thanks, delivery was reasonably cheap also :)
04/12/12
clearly left message stating parcel in garage if I was out, note through the door saying could not collect - very disapointing
04/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
Great gettimg parcel picked up from work and arrived at destination in double quick time ..fab service
04/12/12
As always, an excellent portal for personal accounts for Citylink
04/12/12
cant fault angthing, spot on thanks paul
04/12/12
great thanks
04/12/12
great service nice and cheap easy to organise
04/12/12
Excellent service. Don't lose sight of value for money.
04/12/12
We don't intend to but we have to raise our prices if the couriers do though.
exellent service will use again
04/12/12
We are happy with your service but if we had an indication whether a collection would be am. or pm. it would be tremendous.
04/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
good service, recommends others..
04/12/12
easy and quick to use
04/12/12
Booked late and picked up at 10am the next day. Great service all round. Thank you
04/12/12
No comment left by this customer.
04/12/12
Fast easy and good value. Who could deliver better!
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
All good
04/12/12
Very Disappointed with this service collection should have been friday,has only just been collected tuesday 17.42 not happy at all very poor
04/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
really straightforward service, delivery man very pleasant (please tell him), parcel not bashed, thank you, I will use you again.
04/12/12
prompt service,no messing ,many thanks
04/12/12
need 2 hour window rather than waiting all day
04/12/12
The parcel hasnt arrived yet, and it is one week tomorrow (you promise 2-4days for International parcels).You also have no published tel no.
04/12/12
Our Response: Delivery was attempted on December 1st according to the tracking details which are available for you to view.
great service - very fast - you did exactly what you advertised
04/12/12
No comment left by this customer.
04/12/12
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