We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Expand on the packaging instructions, eg for v long items putting in a box is impractical. What is the best way to package these?
08/12/12
Courier arrived on time and delivered my parcel without any problem A++++
08/12/12
no comment
08/12/12
Citi Link driver would not pick up parcel. He pretended to visit the address 3 times and would not pick up. Cant use Citi Link!
08/12/12
excellent service at half the price of other carriers you (did what i asked) cheers
08/12/12
no comment
08/12/12
no comment
08/12/12
I was very satisfied with my delivery perfect will deal with again thankyou very much .MRS M G
08/12/12
still hasn't been picked up. out of pocket as a result going to cancel, ask for refund and go elsewhere.
08/12/12
no comment
08/12/12
The only problem I had was I have no printer for the label but the driver sorted it for me !!! Great service
08/12/12
That was a bit of luck on your part as you should print you own as stated when you book.
The parcel which was very well packaged and protected arrived at the destination completedly manhandled and wrecked.
08/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
You have lost my parcel and communication with me is the worst I have experienced. Very poor customer service when I needed it most
08/12/12
Our Response: Sorry to read youite
Parcel was collected and delivered exactly as requested. No damage, and thoroughly reliable service. Thank you !
08/12/12
Easy to use, no problems
08/12/12
fast,quick,cheap A+++++++ thx
08/12/12
And a big thank you for booking with us :-)
FAST TO COLLECT & FAST TO DELIVER,WILL USE AGAIN
08/12/12
Excellent - good price and a polite driver. Thank you. I will use you again.
07/12/12
Thank you very much.
very good delivery thankyou.
07/12/12
no comment
07/12/12
You have never let me down, your are my favourite courier
07/12/12
Thank you very much.
Good online experience. Always collected on time. No issues with delivery or service. Thank you.
07/12/12
I booked on line , paid a very good price and asked for collection to be from my conservatory !! all brilliant !
07/12/12
UK to USA in 4 days! thats brilliant. The only thing would be a closer time for pick up, i know thats out of your control. Cheers
07/12/12
Cheers :-)
no comment
07/12/12
Very fast, easy and simple to use. Our parcel was successfully collected the next day and delivered without any issues.
07/12/12
Fantastic news, Thanks very much.
parcel was not collected on day agreed.
07/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Excellent prompt efficient service
07/12/12
Excellent service and easy to use.Only draw back was apart waiting in all day for pick up by courier.
07/12/12
Very quick collection. Great price!
07/12/12
Waited in all day for the parcel not to be picked up till 6pm
07/12/12
An approximate collection time would help enormously-even just am or pm.
07/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
COMPLETE BALLS UP PARCELL FORCE COLLECTED MACHINE WOULD NOT RECOGNISE CODE / NUMBER. NO ONE TO CONTACT I PD 4 DEL 2 B FRI NOT THE MOND
07/12/12
1st class as usual
07/12/12
Parcel Monkey and Courier are not trustworthy,I have had problems with them always,ParcelMonkey has not contact number,Courier unpolite
07/12/12
very efficient will use again . keep it up. regards
07/12/12
no comment
07/12/12
I paid for next day delivery but my pracel was delivered 3 days later.
07/12/12
You paid for next working day delivery which is what happened. Booked on Thursday, collected on Friday and delivered on Monday.
no comment
07/12/12
Great service, tracking a comfort. Only improvement would be to offer a window of collection.
07/12/12
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