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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,975 reviews.
No problems - very smooth from start to finish. Option of text rather than email to notify of courier time would be better
30/10/12
No comment left by this customer.
30/10/12
The pick-up window needs to be shorter.
30/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Noo customer service to call...............................
30/10/12
No comment left by this customer.
29/10/12
The tracking has not been available at all for the 5 days I posted the item. That has been poor. I dont know if it is arriving.
29/10/12
Our Response: It looks to be working fine when I click on the green tracking button.
very good
29/10/12
How about an update at lunchtime by email or text to say how far through the afternoon a parcel will be collected.
29/10/12
We would love to do this but can only give you the information that the courier gives us.
Excellent next day service, could do with Saturday collections
29/10/12
Maybe in the future this will be offered but most courier companies only operate with Saturday deliveries.
it was all good ;)
29/10/12
No comment left by this customer.
29/10/12
great thank you will be using u more offten
29/10/12
Fantastic news!!
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
excellent service at a reasonable price
29/10/12
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
Good service.
29/10/12
Perfect service as usual. Thank you.
29/10/12
Great
29/10/12
this was a 1st try after swapping from parcel2go (serious decline in good service this year). excellent so far, but overseas quoted VERY exp
29/10/12
Thanks very much for giving us a try.
spot on, delivered quicker than i expected
29/10/12
No comment left by this customer.
29/10/12
Very smooth thanks will use again
29/10/12
parcel is listed as collected on 23/10/2012 but this information did not appear on tracking until 29/10/12.
29/10/12
Love the site alwaysuseyou guys very good comunication
29/10/12
That's music to our ears!!
No comment left by this customer.
29/10/12
Very fast and efficient service
29/10/12
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
Easy to use,would definitely use again and recommend to others
29/10/12
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
Excellent
29/10/12
Just keep on doing things the way you are and everything will be fne.
29/10/12
No comment left by this customer.
29/10/12
No comment left by this customer.
29/10/12
I Book, You turn up & collect, You deliver nect day - Does what it says on the tin - What more can I say?
29/10/12
Good service over the last 12 months. Would appreciate a choice of morning or afternoon collection as you used to offer.
29/10/12
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