We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
The reason for this low rating is that you gave me poor advice on labels and customs declaration - no room to say more.
04/12/12
Once Again great value service. Thank you
04/12/12
collection and delevery to me was perfect thankyou, 5 x service
04/12/12
A prompt friendly service.I really like the fact that you collect from my house .
04/12/12
Not Collected
04/12/12
Parcel monkey great. City Link couriers VERY average.
04/12/12
It is the 4th of December and I am still waiting to receive my delivery. Nothing received so far
04/12/12
Have shop drop off which is less money similar to collect plus
04/12/12
We hope to bring you something much better that that next year!!
Can't track the parcel, no idea if it has arrived safely.
04/12/12
Our Response: You can and it has.
parcel delivered a day late
04/12/12
No comment left by this customer.
04/12/12
Excellent service
04/12/12
Excellent service from City Link, both collection and delivery.
04/12/12
as described! excellent service
04/12/12
Nice simple quote system. Everything happened as it should. Will use again and have reccomended to other E-bayers
04/12/12
Thank you and it's great to see you have been recommending us.
Everytime i book via Courier of chelmsford i end up having to take the parcel to them cant continue using this service
04/12/12
No comment left by this customer.
04/12/12
You picked up & dropped off when stated, what more can be asked for? other than the reasonable price compaired to some.
04/12/12
no problems, fast pick up and fast delivery.
04/12/12
Rough handling. Arrived damaged
04/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Parcel collected as per instructions. I got a call from the driver when he was close to my delivery time, so I could be available to collect
04/12/12
Getting Courier to actually collect the parcels would be nice.
04/12/12
sorry didn't mean to do this vote -if can remove happy to
04/12/12
Our Response: No problem and thanks for your honesty.
No comment left by this customer.
04/12/12
All good A1+ service, keep up the great work.
04/12/12
Excellent as ever
04/12/12
This is the second time I've used Parcel Monkey. Easy to use website with clear steps. Would recommend this service to others.
04/12/12
Thank you and it's great to see you will be recommending us.
Very poor parcel was collected late and delivery was late and received no compensation.
04/12/12
Great to be informed of a collection time ,AM or PM ,or a 3-4 hour window.
04/12/12
Very happy customer..Thanks
04/12/12
very good thankyou
04/12/12
No comment left by this customer.
04/12/12
Package should have arrived in Italy in 3 days, it was collected on Weds and didn't arrive until Monday PM
04/12/12
No comment left by this customer.
04/12/12
great service
04/12/12
No comment left by this customer.
04/12/12
parcelmonkey is fabulous - Citylink is a totally new kind of awful
04/12/12
Courier failed to collect the parcel for both of two days. Courier Customer care (someone called John) was very helpful.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
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