We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,822 reviews.
maybe not your fault... parcel not collected... I lost two days wages... and it isn't obvious how to get a refund
09/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Parcel collected a day late but other than that good service
09/12/12
Again an excellent service xx
09/12/12
An excellent service at a very reasonable price, highly recommended.
09/12/12
good job!
09/12/12
Great service and price yet again, I don't go anywhere else, pity you don't do a letter/large letter service to compete with RM
09/12/12
good service, great choice of couriers
09/12/12
Picked up when they said they would and delivered next day, really happy with service
09/12/12
no broblem next day DELIVERY recommend
09/12/12
My paracel has not yet been collected, so feeback...it is now three days after the booked date...ridiculously poor service zero out of ten
09/12/12
Our Response: The parcel in question relating to the review has not only been collected but also safely delivered in the USA.
Great Delivery! Printing parcel label is a bit confusing :/
09/12/12
great value but City Link went to the wrong address so had to re-book collection! Luckily buyer didn't mind delivery a day late...
09/12/12
Terrible service by City-link took 3 days to collect parcel on a next day service. If I wanted slow I would have bought a slow service!
09/12/12
Our Response: On behalf of City Link please accept our apologies for this late collection.
No comment left by this customer.
09/12/12
Fantastic service can't believe how quick it got delivered and collected will def use you again and what a great price thankyou
09/12/12
No comment left by this customer.
09/12/12
Excellent service. Easy to book and was collected and delivered in the time stated.
09/12/12
Excellent service, quick,safely, would recommend to everybody!!!! Thank you+++
09/12/12
Thank you and it's great to see you will be recommending us.
excellent.been using this service for nearly 3 years,never had a parcel go astray
09/12/12
Fantastic news, Thanks very much for your long term business.
excellent delivery service. I like to take the parcel to the collection office myself after booking online, but the driver is not told
09/12/12
I missed the Courier collection and trying to book a recollection was a nightmare and I probably spent more on phone calls.
09/12/12
Parcel Collected At The Correct Address On The Correct Day As Advised. All Good. Thank You. Happy Christmas !!
09/12/12
And a Happy Christmas to you too!!
No comment left by this customer.
09/12/12
No comment left by this customer.
09/12/12
very happy with your excellent service
09/12/12
No comment left by this customer.
09/12/12
CHEAP QUICK AND VERY PLEASENT PEOPLE
09/12/12
Get the courier to collect the parcels when they promise too!
09/12/12
will always use you as you use city link better than dpd
09/12/12
No comment left by this customer.
09/12/12
I've put a complaint in with Courier. Collection delayed 3 days late! I didnt even ask for my money back and all i wanted was an apology
09/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Friendly efficient service - many thanks.
09/12/12
GOOD AS USUAL BUT A PICK UP TIME WOULD BE AN ADVANTAGE
09/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
great service as always...
09/12/12
Very impressed on this side no word from Greece of arrival yet
09/12/12
Excellent service collected and delivered within 24 hrs very happy
09/12/12
Easy..sorted!
09/12/12
Very good service. Parcel was picked up nice and early..
09/12/12
no comment
09/12/12
Good service. No comments to add
09/12/12
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