We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Parcel collected before noon & delivered within 24 hours. Website easy to navigate & booking simple. Very please allround
09/12/12
As ever very reliable and very well priced Thank You
09/12/12
the delivery man was churpy and helpful on both ends thank you
09/12/12
excellent service very happy thank you
09/12/12
Brilliant service. This is the 3rd time I have used Parcel Monkey to send stuff from the UK to Italy. Great value and always on time
09/12/12
Fantastic news, Thanks very much.
took day off work. waited in all day for parcell to be picked up. no one turned up. so had to drive to depo that night and drop off myself.
09/12/12
Our Response: You dropped the goods in during the extended working hours City Link are currently operating under due to the peak Christmas period. From November 26th they are working until 9pm.
I booked for the parcel to be picked up and once I had managed to fill the form out it went well, shame it arrived damaged had to return!!!!
09/12/12
no comment
09/12/12
no comment
09/12/12
As usual ,quick and efficient
09/12/12
no comment
09/12/12
Excellent service
08/12/12
Excellent service. Cannot fault it. First time I've used Parcel Monkey and will certainly use again. Thankyou.
08/12/12
Thank's very much for making your first booking with us and it's great to see you will be coming back again soon.
Well done Parcel Monkey, excellent service.
08/12/12
Good easy to operate service..good customer support when the odd things go wrong.
08/12/12
Didnt collect on the day you were meant too, therfore the next day delivery didnt happen. Useless.
08/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
no comment
08/12/12
no comment
08/12/12
I love Parcel Monkey! Next day pick-up from City Link is always reliable. Excellent service and great website.
08/12/12
Delivery took longer than it should. 5 days instead of 3. Tracking failed once in France
08/12/12
no comment
08/12/12
Hoped that I would have been advised about taxes that other party had to pay on receiving the item.
08/12/12
Our Response: International customs duty is not down to us especially when we have no idea of the contents / true value.
Excellent price
08/12/12
great service would have been good if i had smaller time limit instead of wait most of the day, but i will use again and tell others
08/12/12
Thank you and it's great to see you will be recommending us.
very efficient my first time selling an itrm on ebay and using parcel monkey and they made it all so easy
08/12/12
Thank's very much for making your first booking with us.
Fab service
08/12/12
No comment left by this customer.
08/12/12
No comment left by this customer.
08/12/12
excellent service thanks
08/12/12
Next day delivery at prices far lower than Royal Mail. will use agian, hopefully very soon.
08/12/12
Thanks and we hope you come back soon too.
very good, cannot fault you so I will not.
08/12/12
Monkey OK but not Parcelforce. As it happened I had two parcels on the same day going out. One with Yodel picked up OK from b
08/12/12
Brilliant. Picked up by 1 o'clock. arrived at destination next day. Always get great reasonably priced service.
08/12/12
1st class, value for money service.
08/12/12
Excellent!
08/12/12
Another good collection. On time. On day as arranged.
08/12/12
No comment left by this customer.
08/12/12
awesome dudes. you rawk
08/12/12
delivery company made no attempt to contact for collection and waited in all day nobody came or called when all contact details given
08/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
parcel taken from me Mon 3 Dec on assumption of overnight del, .arrived at destination Thurs 6 Dec ?????
08/12/12
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