We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,277 reviews.
night freight claimed that your instructions did not arrive until the end of booked pickup day, then failed to pickup following day
14/12/12
IM A BUSINESS SELLER IS THERE ANY EASIER WAY TO BOOK COLLECTIONS OR ANY DISCOUNT THANKS
14/12/12
No comment left by this customer.
14/12/12
am or pm collection times would be a help.
14/12/12
We opted for an delivery using Parcelforce worldwide. Tracking requires sender's instruction due to address issue. No contact from you yet.
14/12/12
parcel arrived on time but in very good conditions
14/12/12
No comment left by this customer.
14/12/12
excellent service many thanks
14/12/12
Always use Parcel Monkey, has not let me down yet!
14/12/12
Failed to turn up on day booked. So lost a days pay. free rebook no good as away and had to drop it off at depot in person with no refund!!!
14/12/12
Very pleased with the service you provided,Excellent,AAAAA.
14/12/12
Good service though drivers cannot expect there to be assistance, particularly when the pallet was booked to exceed what he can lift
14/12/12
efficient service, will use you again
14/12/12
No comment left by this customer.
14/12/12
Leave as is excellent service
14/12/12
First time in using Parcel Monkey i had a missed collection.Rang City Link and it was collected next day and delivered in good time
14/12/12
Our Response: Thank's very much for making your first booking with us.
No comment left by this customer.
14/12/12
Erm.........can't think of anything at the moment. Have used you twice and very pleased with the service so far.
14/12/12
If you can monkey about like that you can't fail. Well done.
14/12/12
No comment left by this customer.
14/12/12
Quick collection as always, thank you!
14/12/12
No comment left by this customer.
14/12/12
We waited in all day Monday for Courier only to find a note thro the door to say they had called Our doorbell was working??
14/12/12
Our Response: Why would they bother to put a card through the door rather than just pick up the item?
No comment left by this customer.
14/12/12
Booked Courier to pick up parcel. They failed twice. Had to take parcel to their depot.
14/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
No comment left by this customer.
14/12/12
No comment left by this customer.
14/12/12
No comment left by this customer.
14/12/12
you delivered the wrong parcel - dreadful incompetent service
14/12/12
Our Response: We don't collect or deliver any parcels as it's the couriers themselves who do that part. On behalf of the courier concerned though please accept our apologies for this.
All went well . Parcel collected, parcel delivered the next day
14/12/12
Excellent service - Thank You
14/12/12
Excellent service. Keen prices. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
14/12/12
Fantastic and friendly as always. Thank you
14/12/12
No comment left by this customer.
14/12/12
1st Class Service as usual. Thanks.
14/12/12
My wife was home all day long, she was waiting the collection on monday. We dont know how the city link missed the collection???????????????
14/12/12
item was delivered damaged customer not happy
14/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Impressive service. Easy way to send larger items. Shame there is no more specific time for the pick up than sometime during the day.
14/12/12
Would have been graded very good if an approx time for collection could be given instead of having to wait in all day!
14/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
14/12/12
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