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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Good Service will use again
06/11/12
Poor and misleading communication. Tracking stated recipient 'refused' delivery instead he was not in. Slow reply from PM to resolve
06/11/12
Our Response: The tracking for this order does not state that so I am unsure what you mean.
Fantastic Service again, will be using again in the future
06/11/12
No comment left by this customer.
06/11/12
parcel should have been delivered on Thursday but was delivered the following Monday. Courier put the blame on Parcel Monkey - they could
06/11/12
Our Response: Oh that's nice of them!! On behalf of the courier concerned please accept our apology for the late delivery of this item.
As always a great service...thanks
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Superb service and I would highly recommend
06/11/12
Thanks and it's great to see you will be recommending us.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
the label was sent to me when i wanted it sent to the seller, this should be an option.
06/11/12
No comment left by this customer.
06/11/12
Seemed to be a lot of confusion about the collection, and it was a day late as a result.
06/11/12
No comment left by this customer.
06/11/12
Fabulous service! Quick, simple, and extremely well priced!!!
06/11/12
No comment left by this customer.
06/11/12
Should have been collected Tues 30/10/12 waited in 3+ days eventually collected Friday 2/11/12 still not delivered 10-33am Tues 6/11/12
06/11/12
This is the first time I ve used an online courier service. It was a good experience and I ll definitely be using Parcel Monkey again.
06/11/12
Thank's very much for making your first booking with us.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
the item arrived damaged
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Collection never turned up on the day had to call night freight. Driver 'ran out of time!!' didn't choose to let me know!!
06/11/12
Our Response: On behalf of the courier concerned please accept our apologies. They should have let you know and we will talk to them about it.
Very good services once again>>
06/11/12
After waiting in all day the parcel did'nt get collected on the agreed day and had to chase on the second day for collection, poor
06/11/12
poor service as usual
06/11/12
Our Response: Why? The order in question looks to have been handled well and on time.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
All good :-)
06/11/12
The service was very easy to use, from booking to collection. Delivered in great time and at a fantastic price. Already recommended you !!
06/11/12
Thank you and it's great to see you have been recommending us.
great service - parcel monkey is king!
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
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