We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,822 reviews.
First class service again as always.Thank you.
12/12/12
No comment left by this customer.
12/12/12
Luckily I know the courier and have his mob number! Otherwise the parcel would not have been collected - AGAIN!!!
12/12/12
Our Response: Did the courier explain why it would not have been collected? They acknowledge the order, which is confirmed when you are sent labels, so perhaps the courier driver could explain to you why he would have missed you as we would love to know the answer too.
Easy to book, collected when you said and delivered on time. Thank you.
12/12/12
good service, woud be nice if given a rough time
12/12/12
No comment left by this customer.
12/12/12
excelent service will use again
12/12/12
never picked up parcel on the day it was booked for, so had to rebook in for following day
12/12/12
Easy - Fantastic - Would use again and recommend to everyone I know & Good Value! Thank you!!!!
12/12/12
Thank you and it's great to see you will be recommending us.
I could do with you being able to collect from a safe place when I'm not in, rather than having to stay in all day for your collection.
12/12/12
panicked at last moment as your email then said all parcels must be boxed - but nightfreithy took it as it was well wrapped!
12/12/12
Good service, thanks
12/12/12
No comment left by this customer.
12/12/12
No problems whatsoever - parcel picked up and delivered as requested
12/12/12
Parcel was not collected on Thursday as planned, was collected Friday but not delivered until Monday despite paying for next day delivery
12/12/12
Excellent delivery time with good rates, highly recomend ;-)
12/12/12
No comment left by this customer.
12/12/12
Thank you a lot!! You are great!! In 5 days my parcel arrived in Italy, and my parents are really happy!
12/12/12
Fantastic news, Thanks very much.
Fantastic as always! :-)
12/12/12
The courier never picked up the item, I had to drop it off at the depot myself. The over a week later the parcel was delivered damaged..
12/12/12
I have used yourselves twice now and have found your service second to none .collection and delivery have been excellent.i think your prices
12/12/12
A bit late on pickup but excellent service!!
12/12/12
Top Service as ever
12/12/12
No comment left by this customer.
12/12/12
I had 2 parcels to be collected from the same address and delivered same address, they got collected 7/12, one arrived 10/12 the other hasn'
12/12/12
Excellent service the parcel arrived next day
12/12/12
No comment left by this customer.
12/12/12
The couriers failed to collect on the day expected despite numerous phone calls to them and being assured of collection stayed late for them
12/12/12
Excellent service no further comment necessary
12/12/12
So far so good, can't fault the service I have received. Better than Parcelforce who quote one price then add a third more to the bill!!!
12/12/12
we can rely on you to collect and deliver as agreed,thank you very much
12/12/12
courier did not pick up i had to ring twice to main office, eventially picked up at 8pm, but this is courier not you, did deliver next day
12/12/12
Didnt collect even Courier couldnt contact there own branch, the breezed in 3 days later and said it wasnt his fault, AVOID Courier
12/12/12
Excellent service, as always. No need to look anywhere else.
12/12/12
good service, will be coming back. thank you
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
Fantastic simple service!!
12/12/12
No comment left by this customer.
12/12/12
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