We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,279 reviews.
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
delivery was well over thr 48 hr payment agreement. waited in all day for nothing!
17/12/12
No comment left by this customer.
17/12/12
great service
17/12/12
Excellent service
17/12/12
Very efficient though more description on packaging requirements BEFORE purchse would have been nice. Excellent as always
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Didn't pick up the parcel on the right day, claimed driver had tried collection, charged me the same money. Won't be using again!
17/12/12
Excellent service during the busy Christmas period. Would use again.
17/12/12
Utterly rubbish - no one turned up - twice.
17/12/12
1st time i have used parcelmonkey they seem to have a very fast & efficient service,very reasonable prices too.
17/12/12
Thank's very much for making your first booking with us.
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Good value service
17/12/12
Not 100% your fault but the parcel took 48hrs to arrive instead of 24hr which I paid for
17/12/12
No comment left by this customer.
17/12/12
All good and great price
17/12/12
I would like a way to specify depot drop off with city link etc during the ordering process. thanks
17/12/12
We hope to bring you this early next year. At the moment you can do this but City Link will still attempt to collect as their technology does not update!!
excellent service at great prices
17/12/12
Used for the 2nd time, great service A+++++
17/12/12
No comment left by this customer.
17/12/12
Fantastic service from collection to delivery. Would highly recommend. Thank you.
17/12/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
17/12/12
Good service thanks
17/12/12
Thank you very much.
We were not informed when the parcel would be picked up and had to wait in all day. He came about 5.30pm.
17/12/12
Our Response: This was explained at the time of booking.
Excellent.Good collection and speedy delivery. Keep up the good work
17/12/12
Parcel Monkey excellent service and so easy ! Struggling know though can not track it in Greece arrived in Athens not at destination crete ?
17/12/12
I still don't have my parcel! Please sort it out.
17/12/12
Told to go to the wrong Hermes drop off point and had real issues with live talk when trying to sort it out - had to resort to Twitter
17/12/12
Our Response: We don't use Hermes!!
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Excellent service from start to finish - reliable, efficient and cost effective. Thank you!
17/12/12
Always excellent service. An indication of time that parcel will be collected would be helpful.
17/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Fast efficient service BUT I would have appreciated an earlier parcel pick up though
17/12/12
parcel did not arrive on the day
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
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