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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Picked up decent time and delivered on time
06/11/12
Every thing was spot on as they said excellent service will use again
06/11/12
Booked last week, still not collected, had email saying collect today, asked Courier driver and not on the list
06/11/12
cheerful delivery man collection this time for a change! Goods arrived safely with a few days. Thanks
06/11/12
Parcel should be collected on 1st November but was on 6th November without explanations.
06/11/12
No comment left by this customer.
06/11/12
Absolutely appalling - parcels were sent to the wrong place and the courier didn't turn up on the day - parked outside and went
06/11/12
the only thing that would be more helpful, is could we pay with paypal?
06/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
06/11/12
None. Perfect in every way! Well done indeed. You picked up our parcel when you promised and delivered it safely hundreds of miles away.
06/11/12
Glad to see you are now emphasising the prohibited articles rule, unlike last time when you damaged my item and refused to pay ins claim.
06/11/12
excellent service
06/11/12
Very Please Thank You
06/11/12
a++
06/11/12
Simply the best. Thankyou
06/11/12
excellent but a time for pickup would complete service
06/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
helpful driver, arrived when expected
06/11/12
Sorry that was a mistake, your service is very good
06/11/12
No problem and thank you very much for your bookings.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Maybe an auto email to say it has been tracked as delivered would be useful(?) If you can.
06/11/12
Thanks for your suggestion. Many customers send numerous items a day with us and would not welcome this. Therefore we think the tracking link is sufficient for those wishing to monitor the delivery of their item.
Very efficient no problems
06/11/12
item arrived safely but took seven (5 working) days not 2-3 as advertised.
06/11/12
Our Response: Our transit times represent what the couriers themselves state they offer. On behalf of the courier concerned please accept our apologies for the delay.
No comment left by this customer.
06/11/12
collected on the specified date and delivered the next day an AM or PM collection would have been helpfull
06/11/12
No comment left by this customer.
06/11/12
I would use you more if you had same day collection up to a 'cut-off' time
06/11/12
City Link stopped this option back in October 2011. Let's hope they decide to bring it back soon or another courier starts to offer this!!
Great Service. My only complaint is that the price shown should include VAT. I misquoted the price to my ebay buyer as a result.
06/11/12
The VAT price is written beneath the non VAT price on the quote page.
great service thanks
06/11/12
great affordable service on time every time
06/11/12
great service :)
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Great service - totally hassle free!
06/11/12
You are always very helpful thank you.
06/11/12
We always try to help our customers as we value them and want them to return.
Nothing else to say .Perfect
06/11/12
Great
06/11/12
very easy site to use.
06/11/12
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