We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
I have found that the two day delivery got there - but not the next day delivery :^(
27/12/12
one of the best companies i have ever used,,,
27/12/12
That's music to our ears!!
A+
27/12/12
no comment
27/12/12
Quick and safe delivery. Proof for collecting the item, tracking and great prices - full set! Thank you!
27/12/12
package collected as agreed and delivery arrived faily quickly and intact at its destination. i would use again.
27/12/12
No comment left by this customer.
27/12/12
Great service, however more info on wrapping requirements BEFORE payment would be nice. Thanks
27/12/12
The transit information is very poor. It was supposed to have arrived by 14th December but 14 days later I still don't know where it is.
27/12/12
Our Response: Your item has been held by local customs. Please contact our support team who will help you further with this matter.
Great service thanks
27/12/12
Parcel arrived within 24 hours. City Link need tobe better organised when parcel taken to Shrewsburydepot. Driver called twice to collect.
27/12/12
Easy to use website, great prices, item collected & delivered super quick. Spot on - as always.
27/12/12
Fantastic service, managed to send my dad a lovely big food hamper last minute for christ.fast reliable/reasonable efficient service
27/12/12
Fantastic news!!
excellent tracking toos as always,thanks
27/12/12
Fantastic turn around during a very busy time. Brilliant service.
27/12/12
Cheers :-)
No comment left by this customer.
27/12/12
I booked a next day delivery but my parcel was delivered two days after collection
27/12/12
No comment left by this customer.
27/12/12
Only even cheaper would make it better and it's already cheap!!
27/12/12
No comment left by this customer.
27/12/12
parcel was delievered to buyer in a state. will never use courier service again
27/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Improvements, can"t think of any
27/12/12
A confirmation text/email on delivery would be great :)
27/12/12
Excellent service, Parcel collected and delivered without problem. A***
27/12/12
you didnt pick up the parcel
27/12/12
Our Response: Tracking shows it's in Oslo??
To be honest i cant think of anything to inprove it, as its perfect and easy to use thank you
27/12/12
Very efficient admin. Parcel collected pm and delivered next day in Edinburgh. Very pleased/
27/12/12
spot on
27/12/12
No comment left by this customer.
27/12/12
It was excellent simple, quick and easy to use. Very efffecient!
27/12/12
excellent service will def use again and recommend
27/12/12
Thank you and it's great to see you will be recommending us.
Parcel collected on 19th with three day promised delivery time. Arrived Germany on 21st and stopped. Three working days would be 24th.
27/12/12
No comment left by this customer.
27/12/12
item has not arrived at correct address
27/12/12
Our Response: You sent it to Tyrone Bunting and it was signed for by "Bunting" so we think it has gone to the correct address.
Great Service, Great Prices. Very Easy to use. I will certainly use again!
27/12/12
Thank you very much.
I clicked thursday (this was on the Tuesday before Christmas) I then realised after booking collection was not until new year
26/12/12
Parcel did not get picked up on the day arrange! But did the day after and got to Scotland the next morning before Xmas so I'm Happy
26/12/12
Fantastic news!!
No comment left by this customer.
26/12/12
Wasn't collected when scheduled, collection two days later, had to refund postage to clients.
26/12/12
No comment left by this customer.
26/12/12
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