We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
My parcels were collected efficiently but 1st was delivered on the Friday, 2nd on the Monday. Customer and I stressed and did lot chasing
10/01/13
Our Response: Friday was the correct day for delivery so we are sorry that one was not delivered until the following working day.
Very realiable service, would recomend
10/01/13
Thank you very much.
Thoroughly excellent service to Oz . So quick!!
10/01/13
Fantastic news!!
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
Despite the large HANDLE WITH CARE the box was bashed about & squashed, driver didn't want to wait while it was checked. Luckily content OK
10/01/13
No comment left by this customer.
10/01/13
Excellent and speedy delivery as it went with parcelforce. A pm or am for the collection would have been considerate. overall very pleased
10/01/13
Cheers :-)
Great service, it was easy to book and both pick up and delivery went smoothly. Highly recommended. Many thanks
10/01/13
Thank you and it's great to see you will be recommending us.
Service was excellent and could not be improved.
10/01/13
Fantastic news, Thanks very much.
The parcel has still not arrived at it's destination, so very disaapointed as it's my first time using parcelmonkey. Carolyn Edwards
10/01/13
Our Response: There is a problem with the delivery address in Canada which has caused the delay. Rest assured this will be resolved.
Excellent
10/01/13
Thank you very much.
no comment
10/01/13
Really good service!
10/01/13
parcel monkey/city link are the best couriers i have used,others break to many items due to very bad handling of parcels
10/01/13
Great but should tell ppl that next delivery on a fri means Monday as don't deliver on Saturday
09/01/13
We do. It's clearly in our terms and conditions and mentioned during the booking process. Saturday delivery is available to purchase should you wish to.
If possible to supply a service for a light parcel, less than one KG
09/01/13
Unfortunately not as the base cost of the courier makes this uneconomical.
no comment
09/01/13
Good service howevr your online process and asks you to print and attach a lable, however when parcel force arrived they had their own
09/01/13
Parcel collected and delivered on time.
09/01/13
absolutely awesome service
09/01/13
Thanks very much.
Arrived day late,can't get hold of them,reason: driver used there miles allowance! Plan your Rota's better then! Won't use again!
09/01/13
Our Response: We are not the courier company you select to purchase from us.
I know this was an international delivery but I was a bit disappointed at delayed tracking status. Actual delivery time was good though.
09/01/13
Sorry for the delay in tracking and this is something we will work on.
Great sevice.... Thank you. X
09/01/13
Thank you. x
Happy with the service but it would be good if on the day of the pickup a rough idea of collection time could be given even if just am or pm
09/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel arrived on perfect time but it was damaged, not sure if this was down to you or Courier they said its down to you!!
09/01/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you with your claim.
Two missed collections, poor customer support
09/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
All ok, collected on date requested.
09/01/13
No comment left by this customer.
09/01/13
Item arrived damaged, clearly done in transit. Impossible to reach PM customer service. Extremely disappointing.
09/01/13
Our Response: It's not impossible to contact us but you need to raise a ticket via our online "support" section.
Parcel money without fault until Courier pretend they tried to collect - then I'm left high a dry to deal with Courier
09/01/13
Our Response: That's not correct as you are our customer and therefore need to raise all issues with us. We will then take matters up with the courier concerned.
Excellent service. Only took longer than I thought because of weekend.
09/01/13
Good
09/01/13
super job, client never wrapped my new wheels but they arrived in perfect condition thsnks to your care and handling..fantastic service
09/01/13
Fantastic news!!
No comment left by this customer.
09/01/13
Courier were due to collect a prcle on Jan 2nd they didn't come, I re-arranged for 3rd jan - they didn't come - I took it ti their depot!!
09/01/13
Our Response: On behalf of the courier concerned please accept our apologies.
No problems at all. Efficient service.
09/01/13
booked next day delivery via Courier. They didn't collect when they did it took another 2 days for the parcel to arrive. Very poor service
09/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
parcels picked up in good time and delivered
09/01/13
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