We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
a day late pick.....a day late delivery..4 days in total..........no communication
01/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Driver collected parcel with no problems, waiting to hear if delivered on time but all good so far as expected
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Very efficient and well organised
01/02/13
the carrier did not pick up on the arranged. when I rang the next day they blamed the driver. It was collected two days late! not very good
01/02/13
Our Response: On behalf of the courier company and individual driver please accept our apologies for this.
No comment left by this customer.
01/02/13
collection booked for Friday, pallet not picked up till late Tuesday, chased with call centre was told was to large to collect on Friday,
01/02/13
Our Response: That is not good enough and we will speak with them. Please accept our apologies for this delay.
No comment left by this customer.
01/02/13
I was also wishing to send a parcel to Egham in Surrey but understand this isn't an area that's covered.. why?
01/02/13
It wasn't covered at that time due to a depot problem but should be fine now.
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Would have been good to have more accurate indication of collection time, not just that day, apart from that, good.
01/02/13
No comment left by this customer.
01/02/13
Collected and delivered with no hassle what so ever! Thanks
01/02/13
No comment left by this customer.
01/02/13
THANK YOU FOR YOUR PROMPT SERVICE
01/02/13
No comment left by this customer.
01/02/13
Very pleasant driver. No problems with the delivery. Great service .
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
You guys are legend! Thanks again. Big kisses and hugs XOXOXO
01/02/13
Right back at you baby!! ;-)
No comment left by this customer.
01/02/13
This service was absolutely brilliant for the price!!
01/02/13
Great service with friendly staff A++
01/02/13
Excellent service and value
01/02/13
Parcel Monkey gives the individual the choice of couriers normally only available to bussinesses. Brilliant.
01/02/13
Thank you very much.
Very good service...
01/02/13
very good and always happy, pleasure to deal with
01/02/13
parcel not yet delivered. Site only allows a card notregistered to the country you are in.
01/02/13
Our Response: This is a security check we have in place due to previous cases of fraud. Sorry but we have to de risk ourselves.
No comment left by this customer.
01/02/13
clean and efficient
01/02/13
No comment left by this customer.
01/02/13
On time.
01/02/13
No comment left by this customer.
01/02/13
Easy to use, friendly looking site, with good range of services and prices
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
easy to book delivery,even better if you accepted paypal.great to find a service that doesn't need a printer that doesn't cost loads!
01/02/13
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
For the second time in two months the parcel I have sent to Ireland has arrived completely broken. I can no longer afford to use you.
01/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
