We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,834 reviews.
All quotes were too high.
14/01/13
Our Response: But you still booked with us??
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
Courier did not arrive as scheduled. Rang, they said called at 8.04. 2 days later, courier said comp problems & didn't know or call!
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
you were brilliant !
14/01/13
Thank you very much.
Great service as always. Always a fantastic price, very easy to book and use the service, and collection was before 10am
14/01/13
Brilliant!!
no comment
14/01/13
Right now I am unsure as to how you could improve. Excellent service at a good price and always deliver. Thank You!
14/01/13
Excellent serivce
14/01/13
I find the website easy to use and the confirmation and label arrived quickly. I don't know how the pick up went as I work from home .
14/01/13
Very easy to use. Competitive rate. Will use again.
14/01/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
easy to use website good service many thanks
14/01/13
You give excellent service, thank you but a time slot of morning or afternoon for collection would be really helpful. Thank you
14/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
14/01/13
Very good service...thank you
14/01/13
Very fast delivery to Jersey. An acceptable price too. I would consider you for my busines, but your tariffs are not competitive.
14/01/13
Thank you.
5 days late,did not arrive yet!No one knows where it is thats what they tell me.They only answer my calls if i hide my number when calling!!
14/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our online support team, and not the courier concerned, who will help you further.
very good no problem
14/01/13
It would be very good if you had an estimated delivery day/time up on the schedule list. other than that, love the service and pricing, A+
14/01/13
No comment left by this customer.
14/01/13
Recipient couldn't find parcel. Parcelmonkey promised info but didnot come back to me until 3 days after promised
14/01/13
You provided an excellent and high value for money service. The parcel arrived before Christmas and was much appreciated.
14/01/13
Fantastic news!!
Collection fine thank you this am - delivery awaited at the other end
14/01/13
very good service
14/01/13
No comment left by this customer.
14/01/13
prompt and reliable
14/01/13
excellent, fast delivery and very polite.
14/01/13
no comment
14/01/13
Am rather disappointed with the parcel monkey service, don't think I'd recommend to anyone.
14/01/13
Our Response: Why?
No comment left by this customer.
14/01/13
I was very impressed with the service and will use Parcel Monkey again!
14/01/13
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