We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
No comment left by this customer.
03/01/13
No comment left by this customer.
03/01/13
Please provide same-day collections by ParcelForce, and a contact phone number.
03/01/13
Same day domestic collections are coming soon so watch this space!!
Very good service
03/01/13
No comment left by this customer.
03/01/13
Very good pick up and timely delivery
03/01/13
I had 2 parcels, courier brought 4 (addressed to Norwich) argued with me and told me he had to take them all back. Shocking
03/01/13
Our Response: Sorry to read that but we can't control the actions of a delivery driver that doesn't work directly for us. Rest assured though we will speak with the company he does work for.
I could not find where the collection hours was be stated. When I contacted City Link they said that they could not even give a window.
03/01/13
No comment left by this customer.
03/01/13
Thanks very much for an excellent service :)
03/01/13
Thank you very much.
Item not delivered yet so not good at all
03/01/13
Your courier was supposed to provide a bag to put the coat in for transit. No bag was available and item was not released.
03/01/13
Our Response: You are incorrect as you booked a City Link service and not our DX service where the bag is provided.
Very good service, thanks
03/01/13
No comment left by this customer.
03/01/13
No comment left by this customer.
03/01/13
No comment left by this customer.
03/01/13
Unfortunately nobody turned up to another courier :-( I cannot contact anyone to ask what happened
03/01/13
No comment left by this customer.
03/01/13
On this occasion the service was perfect. Now I just need this for 'every' package.
03/01/13
We are pleased to see you had perfect service when booking our DX product :-)
Courier changed collection & delivery dates without telling me. Wasted time off work and had to make multiple phone calls to chase courier.
03/01/13
Parcel was not collected on stated day. Therefore waiting in all day was a waste of time.
03/01/13
No comment left by this customer.
03/01/13
very good service, thanks
03/01/13
Thank you very much.
no comment
03/01/13
Did not collect on day specified, paid for next day delivery, ended up taking 2! No reason or apology, not impressed.
02/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Nobody turned up, parcel is still here waiting
02/01/13
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
no comment
02/01/13
parcel was not collected as arranged. time wsas taken off work to wait for the parcel to be collected so a days salary has now been lost
02/01/13
Our Response: Sorry to read that. Did you know you can have your orders collected from you place of work.
Parcel not collected.
02/01/13
you did follow the instruction left on the package.
02/01/13
Our Response: So it should have been 5 stars then........lol
THERES NO COLLECTION. TRIED TO REBOOK BUT IT DOESNT EVEN RECOGNISE MY PM NO. Don't even have telephone no. for me to call.
02/01/13
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
TRY COLLECTING THE PARCEL. THIS NORMALLY HELPS. YOU CONFIRMED BY EMAIL YOU WOULD COLLECT ITEM TODAY. EMAIL SENT AT 0816 YET YOU DID NOT COLL
02/01/13
Having waited in all day for collection on the 2nd Jan, no one came. Courier tell me its your fault. You over committed, and I suffered!
02/01/13
Our Response: That is not correct. If you received a label then they received and acknowledged the order. Please accept our apology on behalf of the courier concerned and we will refund you.
Excellent. Keep it up !
02/01/13
Good reliable service
02/01/13
no comment
02/01/13
A quoted time for delivery and collection would be nice
02/01/13
PM_1162012_1668137 - not collected - no communication and cannot contact nightfreight - please advise.
02/01/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Really fast pickup and delivery - great service, thanks!
02/01/13
Excellent service both on line and in person by your courier.You gained a new customer
02/01/13
That's great news and please spread the word ;-)
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