We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
Parcel was picked up and arrived swiftly with absolutely no problems. Exactly what you want from a courier service. A+
31/12/12
Thank you very much.
very good would use again
31/12/12
No comment left by this customer.
31/12/12
The parcel was supposed to be collected on Friday. It is now Monday and its still here.
31/12/12
difficult to contact, website poorly designed, collection needed same day, but given jan2, hard to cancel easily, no space for complaint!
31/12/12
No updates received and don't even know if parcel will be picked up for delivery tomorrow as no info from you or Parcelforce.
31/12/12
still waiting for you to collect delivery from december 21st. poor service
30/12/12
Very good, thank you.
30/12/12
curier didn't arrived at that day and I have to rebook the collection and again waste my time waiting for courier to come.Very dissapointed
30/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
You failed to turn up when expected so service is very poor
30/12/12
The parcel was a day late in being collected from my home - I didn't mind too much but an email or quick call would have been reassuring.
30/12/12
first time i have used you and you have lost my parcel and i know you wont give a **** if you read this so i am going to spread the word ---
30/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our online support team they will assist you further in this matter and help locate your missing item with the help of City Link.
No comment left by this customer.
30/12/12
fantastic service, information spot on easy to use thank you so much will use again.
30/12/12
love the pick up from my door
30/12/12
was delivered before 12 on Saturday as i paid for so service was good..was a dam sight more expensive just cos a Saturday though.
30/12/12
No comment left by this customer.
30/12/12
Information good,picked up on time
30/12/12
No comment left by this customer.
30/12/12
No comment left by this customer.
30/12/12
parcel not collected. No communication from Nightfreight. Stayed in all day waiting for courier - waste of time. IMC
30/12/12
No comment left by this customer.
30/12/12
I have just found out four of my parcels haven't arrived to my family. Can't make contact as yet as its Sunday, but will be calling tomorrow
30/12/12
No comment left by this customer.
30/12/12
no comment
30/12/12
prompt and efficient
30/12/12
Thank you very much.
I had to drive 50 miles round trip to drop the parcel off at Courier, as they never collected. Not impressed at all
30/12/12
You always pick parcels upon time but never deliver on time
30/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the late delivery of your items in the run up to Christmas.
Still waiting for the parcel to be collected!
29/12/12
No comment left by this customer.
29/12/12
3 damaged parcels, 1 lost at present, DNU for B2C.
29/12/12
Our Response: Sorry to read your items were damaged in transit. Please contact our support team who will help you start a claim.
Didn't collect on time but good service
29/12/12
Our Response: Thank you.
It should have been a 2 days delivery. A week later, still no trace of the parcel. It would have been quicker by normal post.
29/12/12
Our Response: Tracking shows a problem with the delivery address in Italy. Please contact our online support team who will help you resolve this matter.
excellent service considering it was holiday period
29/12/12
Thanks very much. Unfortunately some customers experienced a level of service that was below our courier partners normal standards but it's great to read you didn't.
Didn't show up for collection when I waited in all day!!
29/12/12
Easy, efficient and good value!
29/12/12
Simple site, easy service selection, always priced well and reliably delivered... need I say more?!
29/12/12
No as that's music to our ears!!
No comment left by this customer.
29/12/12
No comment left by this customer.
29/12/12
great service as always, slight delay because of christmas, but thats fine, the drivers need break for christmas ofcourse..thankyou!
29/12/12
Thank you very much.
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