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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
First class service , competitive with a prompt collection and delivery protocol
21/11/12
No comment left by this customer.
21/11/12
Collected on time and delivered, however, the package was damaged on transit and was dented.
21/11/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Good service at a good price. Thank you.
21/11/12
Very good and efficient service
21/11/12
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
21/11/12
No comment left by this customer.
21/11/12
Excellent service this time... delivered within one day, thank you
21/11/12
arrived when scheduled in good order what more can I say!!!!
21/11/12
Excellent
21/11/12
quice
21/11/12
Collected on time, and delivered on time early next day despite a long overnight journey. Thanks!
21/11/12
Excellent service. So glad i found this site. i will defo use again x
21/11/12
Thank you. x
Excellent Service
21/11/12
Design *and* functionality - who knew ?
21/11/12
We like to try our very best!!
Used another courier service last week and they were rubbish and unreliable . Will,come back to you, just wish you were a bit cheaper
21/11/12
excellent service
21/11/12
5 stars
21/11/12
5 stars
21/11/12
well done,delivery as normal
21/11/12
Booking and payment was easy, but failed to collect item, eventually collected then all fine, but late for customer...
21/11/12
Te item was damaged in transit even though it was well packed and mark fragile in many places.
21/11/12
5 stars
21/11/12
5 stars
21/11/12
first time user all was good
21/11/12
5 stars
21/11/12
Was worried but very happy with the service. Great value and reliable.
21/11/12
All went ahead without a hitch,excellent
21/11/12
No comment left by this customer.
21/11/12
No comment left by this customer.
21/11/12
as always a brilliant service
21/11/12
No comment left by this customer.
21/11/12
my parcel still has not been picked up
21/11/12
Our Response: According to the tracking details, not only has it been collected it's also been delivered too!!
No comment left by this customer.
21/11/12
The parcel was collected 1 day late from the promised day. Had to wait in a full day for nothing. Thanks. Lisa Kershaw
21/11/12
picked up at a good time and arrived next day about lunchtime. very pleased with the delivery service
21/11/12
No comment left by this customer.
21/11/12
The label takes longer to come through than I expected.
21/11/12
City Link have had recent IT failures which has caused a delay in responding to us and therefore the label generation. All is well now though but please accept our apologies for this on behalf of City Link.
A very good service all round, easy to use. Only way to improve would things would be to develop an Android app and an iPhone app.
21/11/12
These are coming in 2013 so watch this space!!
Please sort out the online form. Sent parcel to Ireland but could not put a postcode in the mandatory box as Ireland rarely use them
21/11/12
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