We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,589 reviews.
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
Quote with parcel value box. As I had to pay an additional £15 as there is not an option to include the insurance
20/01/13
No comment left by this customer.
20/01/13
Because of snow you DX have yet to pick up i assume. Lack of communication from you hasn't filled me with confidence this time.
20/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Second collection you've done for me excellent got another coming soon thanks for being so good pleasure to use you
20/01/13
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
great
20/01/13
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
Fast delivery.Good price.Great communication.Thank You
20/01/13
very good arrived no probs
20/01/13
very good collected and delivered nxt day.
20/01/13
prompt and super service
20/01/13
Excellent! Easy order and delivery was great
20/01/13
No comment left by this customer.
20/01/13
greatservice, will use again
20/01/13
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
Good service
20/01/13
Great stuff, not a usual pickup but expertly handled
20/01/13
Be clearer about the consignment number and which web page it is tracked on
20/01/13
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
No comment left by this customer.
20/01/13
Could do with estimated pick up times and drop off times as your waiting around all day for pickup.
20/01/13
Great service and will use again
20/01/13
No comment left by this customer.
20/01/13
Very efficient - would definitely use this service again
20/01/13
smooth easy transaction. Parcel collection and delivery as stated on time.
20/01/13
alwAYS A GREAT SERVICE
20/01/13
Collected late afternoon and delivered first thing the next day - what more could I ask. Thanks for an excellent service.
20/01/13
Driver never showed up on collection date!!! Claimed nobody was home but clearly never bothered looking
20/01/13
Our Response: I am sorry to read that and we will have a word with them.
No comment left by this customer.
20/01/13
Item in pieces when customer collected it..! Courier have been contacted, and sending separate complaint to yourselves.
20/01/13
Our Response: Sorry to read the item was damaged in transit. As you have already contacted our support team they will help you start a claim.
No comment left by this customer.
20/01/13
Yet another van driver. We had the same driver for 2 years and we knew the time he would arrive. What we need for our business
20/01/13
Our Response: The couriers drivers do not work for us.
Excellent service and on time as usual. Thank you
20/01/13
Uk to Finland in 4 days fully insured for £33 is very good in my book...well done and thanks
20/01/13
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