We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,589 reviews.
No comment left by this customer.
17/01/13
your service was very good. It worked exactly as described. thanks.
17/01/13
Another good collection. Hassle free.
17/01/13
Fast efficient service parcel picked up on stated day and delivered to New Zealand quickly.
17/01/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
17/01/13
Non existant service - carrier failed to pick up the parcel on two different occasions
17/01/13
We find Parcel Monkey quick and easy to use, keep up this fine service. Thank you.
17/01/13
Appalling service by Parcel Monkey's chosen courier.Parcel Monkey chose them, therefore, an appalling service by Parcel Monkey.Frustrated.
17/01/13
Our Response: I am sorry to read you are unhappy but we never select the courier as that is down to our customers based on the quotes available.
Completely satisfactory, very good price.
17/01/13
Really good service only slight dealt due to snow but still very pleased
17/01/13
very happy with service & price. delivery on time at cheap price. will definitely use again
17/01/13
Clear instructions. Collection nice and early & prompt delivery. Can't ask for more...
17/01/13
Great service at a quality price.
17/01/13
No comment left by this customer.
17/01/13
No comment left by this customer.
17/01/13
No comment left by this customer.
17/01/13
did not pick up,phoned twice had to rebook for next day which I did and do you know what they did not pick up again!
17/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Excellent service will use agin - thank you. Ben Galloway
17/01/13
Thank you very much Ben.
No comment left by this customer.
17/01/13
Keep doing what you are doing now.
17/01/13
very straight forward, speedy & reliable service. Will gladly recommend & use again.
17/01/13
Thank you and it's great to see you will be using us again and recommending our services.
Wasnt happy at all my parcel arrived a day later i took time off work! also when arrived the driver damaged 2 of my wheels by dropping them!
17/01/13
Our Response: Sorry to read that your item arrived damaged. Please contact our support team who will help you make a claim.
No comment left by this customer.
17/01/13
PAYPAL
17/01/13
perfect in every way thanks will use again
17/01/13
No comment left by this customer.
17/01/13
No comment left by this customer.
17/01/13
Nice quick service, courier arrived on day as promised and delivered promptly
17/01/13
No comment left by this customer.
17/01/13
Your prices were excellent especially as another company quoted 2/3's more. Excellent. Box was damaged a bit but that wasn't your fault.
17/01/13
Parcel service very efficient - collection - delivery and tracking information excellant
17/01/13
No comment left by this customer.
17/01/13
I would like to be able to see that delivery has been made
17/01/13
Nightfreight are working on their tracking so we hope to bring you this later in the year.
Some postal terms were not fully explained such as with the different types of customs - made it difficult with the international shipping
17/01/13
very good and efficient service
17/01/13
No comment left by this customer.
17/01/13
Fast Delivery. Many thanks.
17/01/13
No comment left by this customer.
17/01/13
Add customer name to the list of collections due.
17/01/13
Good service
17/01/13
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