We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
I ordered next day delivery and it didn't arrive. Courier said they hadn't had space for it. I will not be using you again.
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. They accepted the order and therefore should have collected from you but once again please accept our apologies on their behalf.
AN ITEM COLLECTED ON 8/12/12 WAS NOT DELIVERED UNTIL 4/1/13,SO MUCH FOR NEXT DAY,MORE LIKE NEXT MONTH
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the item going missing in their network.
No comment left by this customer.
07/01/13
Easy to navigate online, you did what you said you would do (rare these days), communication was up to do date during delivery.
07/01/13
Thank you very much.
Parcel not collected even though in all hours between 8am-6pm, highly inconvenienced several people.
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
really unhappy as was sending pots and they arrived in Pieces!!!
07/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
parcel was picked up and delivered in good order.
07/01/13
No comment left by this customer.
07/01/13
No comment left by this customer.
07/01/13
No comment left by this customer.
07/01/13
all good and will certainly use you again
07/01/13
Fantastic news!!
an estimated pick up time would be useful rather than just a date. other than that a good service
07/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel (1163796) is still showing as ready to be picked up. Parcel was in fact picked up on 2-1-13. Where is the parcel ?
07/01/13
Our Response: Please contact our online support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
07/01/13
No comment left by this customer.
06/01/13
Courier did not collect parcel. Had to take it to the depot myself.
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
VERY VERY POOR SERVICE, COURIER NEVER ARRIVED AND I HAD TO TAKE IT TO THE DEPOT MYSELF AT 9.30PM......TERRIBLE SERVICE. I DONT PAY FOR THIS!
06/01/13
Great service great prices
06/01/13
Thank you very much.
brilliant service, the only sugestion would give time slots for collection times.
06/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
no comment
06/01/13
Paid for next day before 12 came the day after
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
No comment left by this customer.
06/01/13
First used 2011, very poor driver attitude (he hadn't left room for 3 items), this time all round service was excellent, will use again
06/01/13
Fantastic news, Thanks very much and welcome back :-)
Deliver when you say you will!
06/01/13
good service :)
06/01/13
I was very impressed with your fast service. Will be telling all my collegues.
06/01/13
Thank you and it's great to see you will be recommending us.
parcel was picked up monday and saturday it was picked up from local depot by recepient, not impressed as paid for next day service
06/01/13
NEVER, EVER, EVER AGAIN!
06/01/13
Excellent service thank you
06/01/13
Thank you very much.
Courier did not collect on the correct day for both parcels we ordered. Takes too long for you to arrange collection.
06/01/13
No comment left by this customer.
06/01/13
Collected on the day suggested and the driver very polite.
06/01/13
No comment left by this customer.
06/01/13
excellent thank you will use again
06/01/13
Thank you very much.
Collection was a bit painful as we had to wait in from 8 am to 4 pm but delivery was good at 10 am the next day.
06/01/13
Very good website, easy to organise collection/pick up.
06/01/13
Cheers :-)
no comment
06/01/13
You failed to uplift my pacel on the correct date. Had to be re-arranged for another day causing great inconvenience.
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
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