We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,834 reviews.
Went as planned great service thank you
15/01/13
:-)
No comment left by this customer.
15/01/13
No comment left by this customer.
15/01/13
No comment left by this customer.
14/01/13
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14/01/13
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14/01/13
Hassle free booking, collection and delivery by Night Freight. Multiple packages sent and all arived safely, thank you.
14/01/13
Fantastic news, Thanks very much.
Excellent as always, collected and delivered on time.
14/01/13
No comment left by this customer.
14/01/13
GREAT SERVICE
14/01/13
No comment left by this customer.
14/01/13
Parcel arrived very damaged but contents intact.
14/01/13
very good service and ontime delivery. Would however preferred to be given a timeslot for collection, as it was anytime from 9am to 5pm
14/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
Pick-up and delivery were on time & great; but cabinet arrived damaged despite layers of packing-had clearly been dropped-corner smashed :(
14/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Great sevice!!
14/01/13
Great service and price.
14/01/13
No comment left by this customer.
14/01/13
the man who came and collected was really nice. just wish you could give shorter delivery times
14/01/13
No comment left by this customer.
14/01/13
personalising emails you send us would make us feel more important to you
14/01/13
All our customers are considered important to us Raymond but many don't enter their name in the correct format making it difficult for us to reply in the way you suggest.
Smooth, ordering, collection and delivery, highly recommended.
14/01/13
Thank you and it's great to see you will be recommending us.
Delivered my package on time and intact
14/01/13
Fantastic service as usual, thanks
14/01/13
No negatives. Well done. Ooo actually - I wasn't sure if I had missed an email, as the first one says if you need labels you'll get another.
14/01/13
Thought the service was very good , free quote , accurate collection time , would use this company again , thà nk you
14/01/13
Thank you very much.
No comment left by this customer.
14/01/13
didnt collect so phoned, too busy didnt have time so rebooked, didnt collect phone again spoke to supervisor sorry will rebook was collected
14/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. That is simply not acceptable in our opinion and once again sorry.
Good as always! I drop to my local city link depot as collections Can be hit/miss. Dropping off ensures next day delivery. A good service!
14/01/13
It's great to see you use your local depot to drop your item off. We hope to make this more clear on our website just as soon as City Link stop trying to collect the following day still!!
Great service but an accurate time would be nice
14/01/13
No comment left by this customer.
14/01/13
No comment left by this customer.
14/01/13
the last 4 parcels we have sent were not collected!! we had to take them to the depot. so not happy with the service !!!
14/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections and we will speak with them.
No comment left by this customer.
14/01/13
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14/01/13
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14/01/13
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14/01/13
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14/01/13
No comment left by this customer.
14/01/13
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