We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
No comment left by this customer.
06/01/13
Didn't pick up on scheduled day, need better communication !
06/01/13
deliver on time paid for next day and it took three days
06/01/13
no comment
06/01/13
Delivery was one day later then should have been. You pay for next day,you should get next day. City Link not the best.
06/01/13
Promised the delivery would be on 2nd January but it arrived on the 3rd.
06/01/13
Very happy customer, would use the service again :)
06/01/13
Fantastic news, Thanks very much.
great price - collected when you said and delivered promptly.
06/01/13
if someone has to wait around the house all day & ring twice "Courier" to be sure they are coming & they don't, that's poor service.
06/01/13
Rubbish ! - courier didn't collect, I was left to phone the depot and rebook.
06/01/13
no comment
06/01/13
next day service was 3 days late - even allowing for New Year's Day this was not up to usual standard
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for their performance during the peak Christmas / New Year period.
I can't think of how you could improve on the excellent service I have received since using you.
06/01/13
Thank you.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
SHOULD HAVE BEEN PICK-UP ON THE 31/12/2012 PICK-UP ON THE 3/1/2013 WAITING FOR 3 DAYS
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the missed collection on New Years Eve.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
Excellent service Thanks
06/01/13
I paid for 24 hour collection but they didn't arrive the next day and it was a bank holiday the day after so parcel was late
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
06/01/13
fast delivery. great service.very very cheap price. great thank you very much parcel monkey
05/01/13
And a big thank you for booking with us :-)
Very good service will use again thanks
05/01/13
Fantastic news!!
Everything went according to plan - Great!
05/01/13
Brilliant!!
Courier went to collect from wrong address twice. Parcel went 3 days late.
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this.
Poor service ... The worst ever 6 days late collecting a parcel ! Do not use them ... Might be cheap but no idea of deadline or good service
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
They failed to another courier twice! Not happy as I had to send 2 days waiting in for the courier ,hopeless company would never use again
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for their performance during the peak Christmas period.
No comment left by this customer.
05/01/13
Very pleased with the service polite response from collector but could not trace package on line
05/01/13
Tracking looks to be ok and shows the item was delivered on 03.01.13
Great service, very friendly driver
05/01/13
No comment left by this customer.
05/01/13
No comment left by this customer.
05/01/13
The courier did not ring the door bell - it only being by chance that i caught him - & they took an extra day to deliver it than agreed.
05/01/13
Didn't turn up on the day, waited in all day for nothing. Won't use you again, nor will anyone I know. Useless.
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
05/01/13
Easy and smooth process.
05/01/13
No comment left by this customer.
05/01/13
Parcel arrived outside the given delivery time...was apprehensive
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the late delivery attempt during the peak of 2012.
No comment left by this customer.
05/01/13
Terrible service Parcel was collected a day late by Nightfreight Still not received item even though I paid for 24 hour delivery
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our online support team they will assist you further in this matter and help locate your missing item with the help of Nightfreight.
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