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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
Courier tried to deliver but didn't wait, had to ring 5 different depots to try and arrange a re-delivery. Excellent value
24/11/12
No comment left by this customer.
24/11/12
4 stars
24/11/12
excellent - quick pick up fragile parcel arrived next day
24/11/12
5 stars
24/11/12
4 stars
24/11/12
Would like a Europe to UK booking option otherwise excellent :-)
24/11/12
Imports will be coming in 2013 so keep watching!!
Very happy, came and collected as and when I arranged it for. Great service!
24/11/12
5 stars
24/11/12
5 stars
24/11/12
parcel still not delivered!
24/11/12
it was an effortless process. timely and great value. was delivered to usa in 4 days.
24/11/12
5 stars
24/11/12
Very poor service!!!!!!!
24/11/12
Could you provide adhesive clear pockets to attach invoices to international parcels. I am currently using some leftovers from (sh!!) *****
24/11/12
Sorry but no as the packaging etc is down to our customers.
4 stars
24/11/12
ABSOLUTELY SUPERB - I THINK YOU SHOULD TAKE OVER FROM THE ROYAL MAIL - BECAUSE U KNOW WHAT YOUR DOING
24/11/12
We will always try our very best.
Can't fault the service great price and fast delivery
24/11/12
spot on as per usual thanks
24/11/12
No comment left by this customer.
24/11/12
No comment left by this customer.
24/11/12
good service, picked up and delivered when promised, no problem to recommend parcel monkey 5*
24/11/12
Thanks very much.
It would help if you could give a more precise timr for collection
24/11/12
Good price, good simple service.
24/11/12
My parcel was not collected on the day specified and I therefore had to call the company direct to re-arrange collection.
24/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
I have used your services multiple times now and I haven't been disappointed. Thanks for providing a very fast and efficient service!
24/11/12
And thank you so much for booking with us.
No comment left by this customer.
24/11/12
just to say great service you do what you say thanks
24/11/12
Arrived a bit later than said
24/11/12
just fine, thanks
24/11/12
verry good faultless service
24/11/12
Perfect, done a great job no problems at all. Will use parcel monkey again 100% thank you
24/11/12
Excellent communication, picked up on time, delivered next day. Sender (first order with P.M.) & customer both very satisfied, thank you.
24/11/12
Thank's very much for making your first booking with us.
A 24 hour service to 4 days to arrive and was damaged.
24/11/12
Very satisfied,Quick delivery.
24/11/12
Would be nice to have a collection instructions box, was told our road would be closed 10-11am next day and could have pre-warned the driver
23/11/12
5 stars
23/11/12
I've purchased a next day delivery, however the parcel had been delivered only on Monday instead of Saturday.
23/11/12
You purchased a "Next working day service" If you wanted it delivered on Saturday you could have purchased this service.
5 stars
23/11/12
Collectbooked on 16th for 19th. Confirmed, it was for 20th. not acceptable. Drove 16 miles to drop parcel. Delivery OK. Fail to stop pickup
23/11/12
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