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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,832 reviews.
No comment left by this customer.
14/01/13
As always picked up on time, delivered on time and all in one piece...
14/01/13
Service was very good. The driver arrived and had the pre-addressed envelope - very easy process. Good price.
14/01/13
Great service. Everything as promised and helpful driver!
14/01/13
First class service for International shipping, would highly recommend
14/01/13
Thank you and it's great to see you will be recommending us.
it was excellent. Can't fault it. Thanks
14/01/13
was pleased with the service,no fuss and prompt
14/01/13
what Parcel Monkey promised delvered without any fuss and delays or excuses and we really aprpeciate it
14/01/13
And we really appreciate your order. Thank you very much.
Parcel collected on time. Tracking not available with courier though.
14/01/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Easy to book, competitively priced and reliable!
14/01/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
14/01/13
THE ONLY PROBLEM I HAD WAS NOT BEING ABLE TO GET THE LABEL PRINTED BUT OTHER THAN THAT I WOULD RECOMMEND YOU TO OTHERS
14/01/13
Thank you and it's great to see you will be recommending us.
I switched to Parcel Monkey after been messed around by others. I have used them more than six times and found them excellent so far.
14/01/13
Our Response: So it should have been 5 stars then........lol
Excellent! Nothing more to be said
14/01/13
User friendly web-site, quick delivery to Spain. Will use again!
13/01/13
Thank you.
excellent as usual. thanks
13/01/13
No comment left by this customer.
13/01/13
Always excellent service - no complaints!
13/01/13
A great service... no improvements needed!
13/01/13
No comment left by this customer.
13/01/13
Provide an AM or PM collection time.
13/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
I was satisfied with Parcel Monkey in arranging for a parcel to be delivered by xxx but it arrived late and also no refund was given
13/01/13
I am sorry to read City Link failed to deliver your parcel by 12 in the run up to Christmas. Please contact our online support team who will arrange a refund for this failure.
Collected on Schedule and delivered next Day, Great Service, Thanks
13/01/13
No comment left by this customer.
13/01/13
No comment left by this customer.
13/01/13
It wasn't delivered the next day which is what I had booked
13/01/13
Our Response: On behalf of the courier concerned please accept our apologies for them being 24hrs late with the delivery.
No comment left by this customer.
13/01/13
Excellent service. Easy to book and cheap prices!
13/01/13
wrong tracking number given by parcelforce, impossible to get correct one, and last tracking update on ParcelMonkey was 5 days ago.
13/01/13
always on time and collection very prompt..a good value for money service..will use all the time...thankyou..
13/01/13
picked up and delivered as described. will use again.
13/01/13
great collection service, fast delivery. thank you.
13/01/13
First time i have used parcel monkey and very impressed, will def be using again.
13/01/13
my customer was very happy with your delivery , as i am myself hassle free great service thanks
13/01/13
this was the 2nd time I have used your company & was impressed this time & would recommend you to friends
13/01/13
No comment left by this customer.
13/01/13
Collected on time - delivered on time - what more can you want
13/01/13
No comment left by this customer.
13/01/13
Courier did not turn up as arranged and rearraged without informing me , had to phone Courier helpline to find out which cost me £7.50
13/01/13
No comment left by this customer.
13/01/13
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