We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
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09/01/13
Very happy with the overall service, wouldn't definitely use Parcel Monkey again!
09/01/13
Thank you.
good service easy to use website as well
09/01/13
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
Had an error with my booking and was not notified which was frustrating, however once discovered it was quickly and helpfully resolved.
09/01/13
great price and communication
09/01/13
can't fault you - you delivered at a very competitive price. well done and thank you
09/01/13
Brilliant!!
I would like a receipt from the driver to confirm that it has been collected, if the parcel went missing I have no proof.
09/01/13
When you print the label you also have a section for the driver to sign on collection.
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
Pick up a day after expected.
09/01/13
great service, very easy to use
09/01/13
No comment left by this customer.
09/01/13
very well no problems thanks
09/01/13
i have used parcel2go for years, but they have lost the plot, i do not like change and was very unsure at first, but more reliable &cheaper
09/01/13
Thanks very much and welcome aboard :-)
Grand service, thanks
09/01/13
No comment left by this customer.
09/01/13
discount for regular customers
09/01/13
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
This parcel has not yet been collected although it was ready , could you please arrange for it to be collected asap.
09/01/13
Our Response: You can do this yourself via our rebooking service.
Parcelforce failed to collect package.
09/01/13
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
No comment left by this customer.
09/01/13
Excellent service, would recommend you to everyone, thanks.
09/01/13
Thank you and it's great to see you will be recommending us.
Waited in all day and you didn't show. But that's not the worst.The worst is not telling me. A few years of trust undone in one day.
09/01/13
Our Response: I am sorry to read that and we will have a word with them.
Contact number of the courier would be useful, also you always request the telephone number for the recipient. Often unknown!
09/01/13
collected on time delivered on time
09/01/13
Could be easier to navigate to Saturday delivery page
09/01/13
fast delivery, good communication. brilliant all round
09/01/13
could not be better :)
09/01/13
Excellent service received, collection and delivery as per stated dates, best site I have used so far for courier services, 5 stars
09/01/13
Thanks very much :-)
good value for money
09/01/13
Booked 48hr parcel for collection on 2nd Jan, no one turned up, complained on twitter, send ref number, had no reply, wont use you again now
09/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
09/01/13
just keep it up
09/01/13
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