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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
I've used Parcel Monkey a few times now, and I'm very pleased with the excellent value for money courier services. Never had a problem.
12/12/12
Very late collection, waste of my whole day. Otherwise a good service
12/12/12
No comment left by this customer.
12/12/12
Courier had 2 no show, poor customer support and commercial offer to their poor service
12/12/12
Excellent service - I am hugely impressed and will spread the word!
12/12/12
I like being able to put my details in and let Parcel Monkey do the work of finding the best deal
12/12/12
No comment left by this customer.
12/12/12
Very good service. Parcel collected and delivered as advised. Will definatly use Parcel Monkey again.
12/12/12
Better than ***
12/12/12
great, no problems
12/12/12
Usual great service - parcelforce was a bit slower than usual but probably due to the time of year.
12/12/12
The night Freight Driver caused damage to the grass verge through some poor driving and was uninterested. Reported to Nightfrieght.
12/12/12
Our Response: Please accept our apologies for the courier drivers poor driving.
No comment left by this customer.
12/12/12
picked up as promised..no issues
12/12/12
Great service and delivered on time. What more could you want?
12/12/12
No comment left by this customer.
12/12/12
collection and delivery exactly on schedule. Excellent service. Cheaper and faster than Post Office. Well done !!
12/12/12
No comment left by this customer.
12/12/12
Great service, prompt collection, next day delivery, thanks
12/12/12
the parcel has not been delivered yesterady as per our contract terms, and no phone calls have been made to the recipient. Terrible
12/12/12
Our Response: On behalf of the courier concerned please accept our apologies. At this time of year they are very busy and congested in some locations which we are blocking for future bookings to avoid disappointment.
No comment left by this customer.
12/12/12
Always a great service- highly recommended! :O)
12/12/12
No comment left by this customer.
12/12/12
good service
12/12/12
Really good service and pricing - defo use again!!
12/12/12
Thank you.
No comment left by this customer.
12/12/12
Fast delivery. No damage to parcel.
12/12/12
we have been unable to book Courier for days now and not picked up two parcels
12/12/12
Our Response: Certain restrictions are in place, which we monitor daily, to avoid congestion issues with the couriers at this very busy time of the year. We don't want to take your order if the couriers themselves are going to struggle to collect / deliver it.
Excellent service & very competitively priced!
12/12/12
No comment left by this customer.
12/12/12
an approximate collection time would be good. waited in all day for a 4pm collection
12/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Guarenteed delivery. Not even collected on time. Driver had to collect from garden next day as arranged on phone then disappeared.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
Great excellent service and very reasonable
12/12/12
WAS OK
12/12/12
No comment left by this customer.
12/12/12
excellent service as before. nothing to add
12/12/12
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