We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
I recieved an email stating the parcel would be collected on friday and it wasnt collected till monday
01/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
My parcel was picked up from near Birmingham and delivered to my door by 9.30 the next day, fab service!
01/02/13
Efficient; good communication; reasonable price
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
utterly perfect! - great website, easy & infomative, email reminders, good pick up, delivered 8am next day, customer really pleased - wil
01/02/13
very pleased with the service - thank you! don't have any objections all went smooth.
01/02/13
The customer hasn't rang me so I take it it's ok!
01/02/13
Tracking shows it's all good.
Great service, a very happy customer indeed, many thanks
01/02/13
Very good, and fair price
01/02/13
The Parcelforce Priority International service you offer is not as fast as it claims to be. One parcel to Austria recently took 7 days
01/02/13
Our Response: The transit times displayed are those stated by the couriers themselves. On behalf of the courier concerned though please accept our apologies.
No comment left by this customer.
01/02/13
Again an excellent efficient service
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Parcel Monkey picking up goods eliminating private transport capability now allow me to expand my buying and selling activities.
01/02/13
That's fantastic news. Watch out for our new business, Cloud Fulfilment, which is going live next week!!
Possibly give indication of delivery date/time. Very good service. Thank you.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
31/01/13
After arranging pick up, realised parcel should have been palletised, you picked up and delivered, no fuss, thank you so much!!!
31/01/13
Good service....great price...Thanks
31/01/13
Excellent first time experience . Just hope im saying this a few more orders down the road:) Thanks Dave
31/01/13
Thank's very much for making your first booking with us Dave.
No comment left by this customer.
31/01/13
we paid for next day delivery and the parcel wasn't collected. I had to phone the day, and wasn't offered compensation
31/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
the courier never picked up and i couldnt phone you to say so all done via internet be good to phone you
31/01/13
Our Response: Our dedicated online support team works much better than a telephone support team and enables us to keep costs lower.
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
Excellent service
31/01/13
No comment left by this customer.
31/01/13
As always a great Palette Service. I don't think I will use another company if you keep it this reliable
31/01/13
Thank you very much and we will always try our very best.
I was told a Monday collection do stayed in all day.. Wasn't collected until Wednesday after I'd made several phones!
31/01/13
Asked them to collect from conservatory. This was pre arranged twice and both times they failed to collect. Had to drop of making parcel lat
31/01/13
No comment left by this customer.
31/01/13
Despite that we couldn't get the address label to the place of dispatch, PM delivered on time. Fantastic. Thankyou.
31/01/13
Parcel picked up à nd delivered without any hassle
31/01/13
No comment left by this customer.
31/01/13
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