We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
arived late and damaged
31/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Easy to use the web site, collection as arranged, clients happy on receipt of item. A+
31/01/13
No comment left by this customer.
31/01/13
Great efficient service, will use again
31/01/13
efficient and courteous pickup. prompt and accurate delivery. I highly recommend this service
31/01/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
31/01/13
Everything was great, will defiantly use again :) Thank You
31/01/13
very good service
31/01/13
failed to collect. rearranged pickup then came 1 day earlier with first set of paperwork.
31/01/13
super,
31/01/13
Helpfull driver, arrived as promised
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
great service as always at a great price
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
good communication, pick up on time, delivery on time, and arrived in one piece, so great
31/01/13
would be better if you could track parcel. not able to do so with certain couriers
31/01/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
31/01/13
The service was simple and easy to used. I was happy with every aspect of your service.
31/01/13
Very impressed with collection. Order placed on Sunday evening. Collected before midday on Monday.
31/01/13
Very good service and cheerful, pleasant courier.
31/01/13
Thank you very much.
good although i could do with POD if poss
31/01/13
The POD you require is available via the tracking link for the item in question.
Saturday collection would be great
31/01/13
Maybe this will come in time but will be down to the couriers themselves and not Parcelmonkey.
No comment left by this customer.
31/01/13
Courier failed to collect on specified day, no reason given. i waited in all day. had to take parcel to depot.
31/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
31/01/13
No problems
31/01/13
I have a problem on many occasions when emailing your label to customers the bar code is blocked by a security system
31/01/13
Our Response: Yes that's correct.
good service
31/01/13
wrongly addressed by me. your man was able to change delivery address whilst on my doorstep with minimum fuss. very good.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
no cheaper than parcelforce;timed collection even am.or pm. would be good.was unable to track my parcel at any time
31/01/13
Item collected on the stated date and delivered without any problems.
31/01/13
No comment left by this customer.
31/01/13
Very prompt early collection and I love that the DX service comes with bag and label!
31/01/13
Easy to arrange online, and collection from home is brilliant.
31/01/13
parcel sent next day on thursday. turned up tuesday the following week! not exactly next day is it!
31/01/13
Our Response: No it's not and on behalf of the courier concerned please accept our apologies.
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