We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,592 reviews.
Fantastic pick up, very good service thanks!!
04/02/13
always good, never had a problem yet. It would be beneficial if you accepted paypal ??
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
The receivers/customers phone number section is a non-item to fill in, so I have to add mine. I don't always get the customers number to add
04/02/13
No comment left by this customer.
04/02/13
Nothing but praise for the way the transaction was handled
04/02/13
Thank you very much.
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
Easy to use service, makes my life a lot easier, thank you parcel monkey!
04/02/13
Super job yet again City link do a great job many thanks
04/02/13
No comment left by this customer.
04/02/13
no comment
04/02/13
no comment
04/02/13
good service
04/02/13
A lack of customer service when you are trying to make arrangements is completely unhelpful.
04/02/13
no comment
04/02/13
All as should be
04/02/13
no comment
04/02/13
As always realiable, fast and incredibly competitve prices. thanks
04/02/13
no comment
04/02/13
Had to rebook parcel collection as I apparently missed the first time but was home all day. Not even a call to confirm they were outside
04/02/13
no comment
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
excellent service
04/02/13
Nightfreight did not arrive to collect the parcel, they did not reassign collection. I ended up taking it to local depot myself. V.poor
04/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Great service
04/02/13
very good service
04/02/13
Effortless great service and updates
04/02/13
Our collections are usually handled by City Link. In the past, they have been unreliable in collecting from our rural location.
04/02/13
very good service
04/02/13
This parcel has still not been delivered after 7 days in transit.
04/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
No comment left by this customer.
04/02/13
Goods not handled with care,smashed and damaged,not your usual standard I have been accustomed to.
04/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
A great service......never let me down
04/02/13
First time we have used parcel monkey, we were very impressed with how easy it was to arrange online.
04/02/13
Thank's very much for making your first booking with us.
Collected on time. Delivered on time, that's all that you ask for in a courier service.
04/02/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
