We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,849 reviews.
The next day pick up did not happen. Courier said that they had tried to pick
28/01/13
No comment left by this customer.
28/01/13
you should let me know if you do not collect
28/01/13
Not sure you can improve on this quick, reliable, cost effective parcel delivery service!!!!
28/01/13
Was my first time using your service was a bit scepitcal but very good service and top price would have liked a time for collection.
28/01/13
No comment left by this customer.
28/01/13
I received a not-collected email when the parcel had been collected. It was not tracked. It arrived a day late. Stressful.
28/01/13
First Class! Perfect Every Time, Many Thanks.
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
Will use again 100%
28/01/13
No comment left by this customer.
28/01/13
would be better if you could say what time of day you are going to pick up (morning or afternoon?)
28/01/13
the service was very good and priced very reasonable.
28/01/13
yeah good bettwer than interparcel
28/01/13
The service and tracking facilities were excellent. Goods collected, tracked and delivered within 2 days from UK to Netherlands
28/01/13
No comment left by this customer.
28/01/13
very fast & efficient. A++
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
COLLECTED AND DELIVERED NEXT DAY WITH NO PROBLEMS
28/01/13
No comment left by this customer.
28/01/13
I was very impressed on such an excellent service the parcel was collected on the time stated i would definately use this company again
28/01/13
.
28/01/13
No comment left by this customer.
28/01/13
Great service no faults what so ever
28/01/13
Thank you very much.
No comment left by this customer.
28/01/13
booking was easy but collection never happened city link are rubbish i had to take my parcel to the depot myself cos they didn't collect
28/01/13
Great service please keep your prices as they are because they are great!!!!! A++++++
28/01/13
We would love to do that but if the couriers raise their charges then unfortunately so do we.
excellent as always
28/01/13
No comment left by this customer.
28/01/13
perfect
28/01/13
I had a failed collection. As a one off these things can happen but this has happened on last 2 occasions so I feel like Im wasting my time
28/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
No problems this time
28/01/13
Did a great job, Pick on time, and delivered no prob, Thanks.
28/01/13
Other than the sign up process taking a while, I would recommend you to others.
28/01/13
Thank you and it's great to see you will be recommending us.
Failed to collect. Then phone line constantly busy. Web site awful. Still waited for 3 days to collect. Finally rebooked via web
28/01/13
Our Response: Sorry to read that but you should always re book via our website.
Very helpful customer support, parcels collected and delivered when expected, easy to use and efficient service.
28/01/13
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