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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
Courier let you down this time, it took a week for my customer to receive his parcel using your next day service. Very poor!
10/12/12
No comment left by this customer.
10/12/12
lOOKING FOR JIFFYBAG SIZE COLLECTION/DELIVERY SERVICE
10/12/12
Easy to schedule pickup, great price, fast service. Simples!
10/12/12
bit late but arrived OK
10/12/12
Usually always provide a good service and very helpful, friendly drivers.
10/12/12
Excellent service, if only time scales could be narrowed.
10/12/12
Excellent service, if only time scales could be narrowed.
10/12/12
Citylink need to update their tracking more quickly
10/12/12
Delivered on time. Parcelforce tracking leaves a lot to be desired though!
10/12/12
delivery as expected,would recommend for delivery but not if there is a problem, they cant seem to deal with this side
10/12/12
Exremely reliable service. Easy to set up, quick confirmation and very reasonable prices!
10/12/12
no comment
10/12/12
no comment
10/12/12
.
10/12/12
no comment
10/12/12
Sorry I had to give you this rating but I had to wait in all day until 5.40 pm. It did get there next day though to be fair.
10/12/12
It is the one of best service in the planet ,I will recommend A1****************************************************************************
10/12/12
Thank you very much.
Good value, great service. Parcel collected punctually & delivered in France 4 days later with no problems
10/12/12
Fantastic news!!
Good service but expensive
10/12/12
no comment
10/12/12
Easy to use and everything as expected.
10/12/12
some carriers give a time slot in which they collect, so I had to wait in until after 5.00pm before he came wasteing a day
10/12/12
no comment
10/12/12
After over a week the parcel has still not been delivered, or even attempted. No telephone support and am desperate to get the parcel back.
10/12/12
Nothing more to add, brilliant service picked up as arranged delivered on time, quick and great value for money, beats Royal Mail anyday, th
10/12/12
Collection totally failed! Had to take parcel to delivery office myself at 6pm. Very poor service indeed.
10/12/12
Very good and will be using you again for my Christmas parcels
10/12/12
Thank you. My advice would be to book as soon as possible for Christmas as the next two weeks are going to be very very busy!!
No comment left by this customer.
10/12/12
no comment
10/12/12
no comment
10/12/12
Failed to collect on Tuesday. Did not respond to complaint email. Poor customer service. I won't use parcel monkey again.
10/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
no comment
10/12/12
Fantastic. Superfast. From Belfast To Winnipeg in 4 days. OMG. Will be using you again and thank you x
10/12/12
No problem and thank you very much for your booking.
no comment
10/12/12
no comment
10/12/12
great driver, always courteous and helpful
09/12/12
We always advise our customers to get to know their local driver as they will often work around your needs.
great prices great service
09/12/12
Cheers :-)
No comment left by this customer.
09/12/12
You should ensure your drivers are contactable via phone so that they can give an accurate estimate of pick-up time
09/12/12
Our Response: They are not our drivers and work directly for the couriers we partner with.
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