We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,849 reviews.
I sent a letter to you in Decmeber with regards to a complaint. Still waiting for a response.
28/01/13
Our Response: All letters we receive are dealt with quickly. Can I ask you submit your issue via our dedicated online support team please?
The part of the website to change pick up times did not work at all so seller had to panic to pack. Happy with all other
28/01/13
You can't select a pick up time only a pick up day.
Devon to Inverness in a day despite massive snowfalls. Usual excellent, reliable CityLink service.
28/01/13
That's fantastic to read and thank you very much for leaving your review.
No comment left by this customer.
28/01/13
Hi i was not happy due to Courier took 4 days to deliver and it was a present for my daughters 18th birthday and the roads was clear
28/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Great all round, thanks
28/01/13
amazing service - under 2hrs from collection in Cirencerster to delivery London olympia
28/01/13
No comment left by this customer.
28/01/13
Thank you an excellent service!
28/01/13
am or pm collection advice?
28/01/13
My parcels were collected when promised and arrived in Athens exactly as promised.
28/01/13
No comment left by this customer.
28/01/13
Very good service, very pleased with all aspects of service
28/01/13
Excellent service as usual , 1st class
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
very quick ,excellent service. will use again.
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
You offered next day delivery, I paid for next day delivery, you took two days to deliver it as it was claimed central Scotland was "remote"
28/01/13
No comment left by this customer.
28/01/13
give us specific collection times!!! much easier for us, 1) so we dont have to wait around all day 2) if you find a way to do it = more cust
27/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
27/01/13
Please add timed deliveries from a company like Interlink Express
27/01/13
great all round!
27/01/13
easy and efficient - recommended by a repeat customer.
27/01/13
Fantastic news and please pass on our thanks to the person who recommended us.
No comment left by this customer.
27/01/13
Great service
27/01/13
First class service, many thanks
27/01/13
Fast and efficient
27/01/13
Cannot fault
27/01/13
fast efficient service
27/01/13
Having tried the rest, You're the BEST !
27/01/13
That's music to our ears!!
No comment left by this customer.
27/01/13
Didn't come fir no reason for twi days, got told someone would come next day only to find not even booked
27/01/13
No comment left by this customer.
27/01/13
cant find anything that you could improve on excellent service very happy indeed
27/01/13
No comment left by this customer.
27/01/13
I specifically asked your accounts team to remove my card details from your records and when I signed in I found them still being stored.
27/01/13
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