We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
15/02/13
did not attempt to ring the doorbell for collection and also did not use the phone number provided, women on phone was rude
15/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
fantastic service. will use again
15/02/13
Left note on the door that said parcel was on the log pile - driver did not collect so we had a missed pick up :(
15/02/13
Our Response: You have to hand over the item. What if it had been taken by someone else? Would you have blamed the courier and us for it going missing?
THE PICK-UP AND DELIVERY SERVICE WAS FIRST CLASS, HOWEVER, THE SAME MISTAKE HAPPENED AGAIN, YOU THE EMAILED LABEL TO THE DELIVERY ADDRESS
15/02/13
The email goes to whoever is the account holder with us.
No comment left by this customer.
15/02/13
No issues. Excellent service.
15/02/13
I was very impressed with the service. No stress. Many thanks.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
Easy to book and flawless pickup and delivery
15/02/13
Everything went absolutely smoothly as usual, many thanks!
15/02/13
Great service carry on as you are.
15/02/13
Get the driver to provide the labels - so the customer does not have to print them would be a way to win my business every time!! Hal
15/02/13
Good
15/02/13
item picked up in the am so everything was perfect
15/02/13
Everything was perfect except I had to stay in all day for collection, maybe a text 1/2 before so I can take dog for walk, shop etc
15/02/13
No comment left by this customer.
15/02/13
Excellent pick up in the morning. No problems. deliverd next day late afternoon, bit of a nusiance having to hang around all day though
15/02/13
Two of the boxes went missing and the delivery was 2 days late. Compensation would be good.
15/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
No comment left by this customer.
15/02/13
Amazing service, booked, picked up, delivered no problem!
15/02/13
Discount for repeat customers
15/02/13
happy with service, as long as courier able to collect from a given place, if not in for collection.
15/02/13
couriers called as promised and parcels delivered promptly; prices very good. website took getting used to.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
I wrote a note for the delivery driver to say that the Sat Nav would not find the precise address and to phone the buyer. This was not done.
15/02/13
fast collection & delivered on time - thank you
15/02/13
Item not delivered the next day. Picked up on 11/2/13 and did no go out for delivery until the 13th
15/02/13
as normal a perfect service xxx
15/02/13
Thank you xxx
collection and delivery were on time.who can sauy more?
15/02/13
booked wen 11.00 pm, delived friday morning,cant beat that, 5***** :-)
15/02/13
Collected the day that you agreed & arrived safely in Germany a couple of days later, great! Only improvement would be a text message servic
15/02/13
This is something we have discussed so maybe one day soon you could be getting one!!
A fantastic, super fast & smooth service, i will deffinately be using Parcel Monkey from here on in. regards to you all
15/02/13
And a big thank you for booking with us :-)
No comment left by this customer.
15/02/13
Cheap and easy! Perfect!
15/02/13
