We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
No comment left by this customer.
30/01/13
No comment left by this customer.
30/01/13
No comment left by this customer.
30/01/13
No comment left by this customer.
30/01/13
good service
30/01/13
No comment left by this customer.
30/01/13
Parcel never been picked up I have to go London perseonly refund my money
30/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Good service. Collected when said it would be.
30/01/13
Ace service cannot fault , you guys collected when the weather wa too bad for the red vans, will use again
30/01/13
Thank you very much.
very good service and delivered very quickly, i am very happy.
30/01/13
No comment left by this customer.
30/01/13
No comment left by this customer.
30/01/13
No comment left by this customer.
29/01/13
item was damaged in transit
29/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Estimated pickup and delivery times would be useful
29/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
no collection for 4 days, courier says yr error, then their error for 2 days. no apology or explanation. will publicise on review sites.
29/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
You robbed my money you swines
29/01/13
Our Response: Well considering the item in question was delivered last week I don't see how!!
Prompt collection and delivery
29/01/13
on time. thanks
29/01/13
A very satisfactory service
29/01/13
parcel was damaged when delivered but no pics taken so no proof.
29/01/13
No comment left by this customer.
29/01/13
No comment left by this customer.
29/01/13
parcil was picked up one day late. but it was to be expected with the amount of snow we had.but would of liked to of been informed.but happy
29/01/13
Thank you for your understanding in this case.
Make payment with paypal
29/01/13
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Excellent - will continue using as often as indeed you
29/01/13
No comment left by this customer.
29/01/13
Excellent service just one thing when tracking parcels and clicking on the globe against the consignment it does not work.
29/01/13
Clean, straight forward service!! Would recommend it!!
29/01/13
Thank you and it's great to see you will be recommending us.
very satisfied,fast easy service
29/01/13
No comment left by this customer.
29/01/13
Excellent device
29/01/13
Always happy to use parcel monkey, just not happy to use city link, whenever i use them they fail to collect next day
29/01/13
Delivery was quick, had my questions answered promptly and not as expensive as i thought it may be. Thanks!!!
29/01/13
No contact telephone number available
29/01/13
my parcell went to scotland instead dover .the person in scot rang me to tell me he had it still waiting 07980575586
29/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
very pleased thankyou
29/01/13
Item broken in transit!!!!!
29/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Great, never have any problems whatsoever. prices are great and very reliable service thank you!
29/01/13
No comment left by this customer.
29/01/13
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