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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
On the web site it said 2/3 days but it took 7 days to reach the destination. Not happy about this. Will not be reccomending you to any one!
12/12/12
Our Response: The transit times displayed are those stated by the couriers themselves. On behalf of the courier concerned though please accept our apologies.
great service, parcel was picked up and delivered as arranged
12/12/12
No comment left by this customer.
12/12/12
Collection and delivery went very smooth and as planned all of which can be tracked online, great service.
12/12/12
Failed to collect on original date. Day wasted.
12/12/12
The parcel did not get picked up and I now have to explain to the customer why his parcel will be late
12/12/12
very fast service again, thats why i use you!!
12/12/12
Courier wrecked our box despite it being well protected and covered in "Fragile" tape.
12/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
12/12/12
Ability to specify collection/delivery time would improve score, as would ability to save collection address
12/12/12
Our Response: There is a recently used function which should help you with the address problem.
excellent, you did what you said, at the time you said!
12/12/12
Very fast delivery to Sri Lanka and half the price of anyone else. Brilliant Service.
12/12/12
No contact from you re delayed collection. still no parcel .weather was a problem , e mail re diffficulties would have been helpful
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
The service i received was A1. Very fast and efficient
12/12/12
Courier told me he didn't ring door bell as he thought we we closed. ( I was waiting all day) I had to reschedule collection following day.
12/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
So far everything has been very good. Parcels: on their way. I'll know more once they have been delivered to my daughter in Norway.
12/12/12
Excellent service. The only criticism I have is that there is no actual time for collection I.e. am or pm so could be whole day off
12/12/12
fantastico!
12/12/12
First Class service
12/12/12
No comment left by this customer.
12/12/12
Cheap and relible .many thanks.I
12/12/12
so easy to set up collection online.. good access to info. delivered perfectly on time and 25% of what dhl quoted!!!
12/12/12
just placed my second order after being well pleased the first time no problems at all.
12/12/12
Thank you very much.
It would help to have a text or email with rough time of collection. Waited in all day for collection, and the man didn't come till 5.50pm!
12/12/12
Very good service no problems
11/12/12
all good.
11/12/12
very good pity you put the prices up of the larger items without telling us
11/12/12
No comment left by this customer.
11/12/12
Good quotation system, label despatch a little slow but in all other respects good service and great value
11/12/12
No comment left by this customer.
11/12/12
No comment left by this customer.
11/12/12
I hope to see a award frame work for customer who frequently orders.your service
11/12/12
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