We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
have used parcel monkey twice (city link & nightfreight) & perfect service both times
02/02/13
Thank you very much and welcome aboard!!
Very pleased with the service ,straight forward
02/02/13
No comment left by this customer.
02/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Fast delivery, easy to book proccess, very pleased customer Thank you
01/02/13
great website, very easy to use, fast and efficient service, will recommend to others.
01/02/13
Thank you and it's great to see you will be recommending us.
It would be useful to have an indication of collection time e.g. within a two hour time slot.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Very good as usual
01/02/13
Good service provided, good communication, would do good with an am or pm time slot for collections. Thanks
01/02/13
Always pleased with the service and fair price and logistics
01/02/13
a day late pick.....a day late delivery..4 days in total..........no communication
01/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Driver collected parcel with no problems, waiting to hear if delivered on time but all good so far as expected
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Very efficient and well organised
01/02/13
the carrier did not pick up on the arranged. when I rang the next day they blamed the driver. It was collected two days late! not very good
01/02/13
Our Response: On behalf of the courier company and individual driver please accept our apologies for this.
No comment left by this customer.
01/02/13
collection booked for Friday, pallet not picked up till late Tuesday, chased with call centre was told was to large to collect on Friday,
01/02/13
Our Response: That is not good enough and we will speak with them. Please accept our apologies for this delay.
No comment left by this customer.
01/02/13
I was also wishing to send a parcel to Egham in Surrey but understand this isn't an area that's covered.. why?
01/02/13
It wasn't covered at that time due to a depot problem but should be fine now.
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Would have been good to have more accurate indication of collection time, not just that day, apart from that, good.
01/02/13
No comment left by this customer.
01/02/13
Collected and delivered with no hassle what so ever! Thanks
01/02/13
No comment left by this customer.
01/02/13
THANK YOU FOR YOUR PROMPT SERVICE
01/02/13
No comment left by this customer.
01/02/13
Very pleasant driver. No problems with the delivery. Great service .
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
You guys are legend! Thanks again. Big kisses and hugs XOXOXO
01/02/13
Right back at you baby!! ;-)
No comment left by this customer.
01/02/13
This service was absolutely brilliant for the price!!
01/02/13
Great service with friendly staff A++
01/02/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
