We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,592 reviews.
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
All went smoothly and arrived on time in America . Thanks !
04/02/13
1ST TIME I USED THIS COMPANY AND THEY FAILED TO PICK THE PARCEL UP FOR 3 DAYS. I WAS TOLD PARCEL WOULD BE COLLECTED 3 TIMES. POOR!
04/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Excellent - when you do not have to contact anyone - you know the service is good
04/02/13
Prompt and efficient service with very helpful staff at customer support. Highly recommended.
04/02/13
Thank you and it's great to see you will be recommending us.
great delivery without any hassle or missing collection..will always use this service..thank you
04/02/13
perfect service thank-you
04/02/13
very good
04/02/13
Please leave a contact # so we can explain the issue. Order 1180756 is being sent to NCL; I need it sent back to receiver ASAP
04/02/13
You did everything very efficiently, no problems, no drama, unlike some other carriers
04/02/13
No function for storing credit card details & no ability to make bookings when travelling outside the UK means less bookings thru P Monkey
04/02/13
No comment left by this customer.
04/02/13
Not great the parcel isnt delivered yet. Thats now 6 days
04/02/13
Our Response: The item in question tracks as being delivered yesterday.
No comment left by this customer.
04/02/13
Waited in all day, parcels collected 5pm, but still delivered next morning! A shorter time collection slot would be good. Excellent value.
04/02/13
Brilliant as always
04/02/13
one parcel went to the wrong address
04/02/13
The DX service was listed as 48hr. Collected 29/01 still not delivered 04/02. I have an unhappy customer.
04/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
No comment left by this customer.
04/02/13
excellent service will definately recomend you
04/02/13
Thank you and it's great to see you will be recommending us.
Good service
04/02/13
Previously I requested an am/pm collection slot. This time I said collection after 1.30pm but the driver called 11.50am without warning
04/02/13
Our Response: You can't choose a pick up time only suggest one.
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
Very prompt service with easy to use website 5*
04/02/13
No comment left by this customer.
04/02/13
all went very well. great service
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
Broken glass (2 pieces). Meant a refund to my client. This is the second let down in the last month.
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
There is really only one comment to make 1st Class as always
04/02/13
This one was fine but I think you owe us for an aborted delivery from 28/12/12
04/02/13
No comment left by this customer.
04/02/13
a very reasonable and efficient way to send a parcel........ really impressed. thankyou
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
delivery address says haven't received parcel, no help on your site no support
04/02/13
Our Response: Tracking shows the item was delivered on 22.01.13. Please contact our online support team who will look into this for you.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
