We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Excellent service and value
01/02/13
Parcel Monkey gives the individual the choice of couriers normally only available to bussinesses. Brilliant.
01/02/13
Thank you very much.
Very good service...
01/02/13
very good and always happy, pleasure to deal with
01/02/13
parcel not yet delivered. Site only allows a card notregistered to the country you are in.
01/02/13
Our Response: This is a security check we have in place due to previous cases of fraud. Sorry but we have to de risk ourselves.
No comment left by this customer.
01/02/13
clean and efficient
01/02/13
No comment left by this customer.
01/02/13
On time.
01/02/13
No comment left by this customer.
01/02/13
Easy to use, friendly looking site, with good range of services and prices
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
easy to book delivery,even better if you accepted paypal.great to find a service that doesn't need a printer that doesn't cost loads!
01/02/13
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
For the second time in two months the parcel I have sent to Ireland has arrived completely broken. I can no longer afford to use you.
01/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
01/02/13
Good communication and speedy delivery. Providing a timeslot for pick and delivery would be useful.
01/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
item not delivered and damaged
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
a great service. many thanks. anna
01/02/13
Thank you very much Anna.
Fast and reliable service, many thanks!
01/02/13
still missing live chat, nevetheless good service
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
great service as always
01/02/13
Veri fast and reliable, very good service, thanks
01/02/13
I recieved an email stating the parcel would be collected on friday and it wasnt collected till monday
01/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
My parcel was picked up from near Birmingham and delivered to my door by 9.30 the next day, fab service!
01/02/13
Efficient; good communication; reasonable price
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
utterly perfect! - great website, easy & infomative, email reminders, good pick up, delivered 8am next day, customer really pleased - wil
01/02/13
very pleased with the service - thank you! don't have any objections all went smooth.
01/02/13
The customer hasn't rang me so I take it it's ok!
01/02/13
Tracking shows it's all good.
Great service, a very happy customer indeed, many thanks
01/02/13
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