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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
14/12/12
Booked Courier to pick up parcel. They failed twice. Had to take parcel to their depot.
14/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
No comment left by this customer.
14/12/12
No comment left by this customer.
14/12/12
No comment left by this customer.
14/12/12
you delivered the wrong parcel - dreadful incompetent service
14/12/12
Our Response: We don't collect or deliver any parcels as it's the couriers themselves who do that part. On behalf of the courier concerned though please accept our apologies for this.
All went well . Parcel collected, parcel delivered the next day
14/12/12
Excellent service - Thank You
14/12/12
Excellent service. Keen prices. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
14/12/12
Fantastic and friendly as always. Thank you
14/12/12
No comment left by this customer.
14/12/12
1st Class Service as usual. Thanks.
14/12/12
My wife was home all day long, she was waiting the collection on monday. We dont know how the city link missed the collection???????????????
14/12/12
item was delivered damaged customer not happy
14/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Impressive service. Easy way to send larger items. Shame there is no more specific time for the pick up than sometime during the day.
14/12/12
Would have been graded very good if an approx time for collection could be given instead of having to wait in all day!
14/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
14/12/12
No comment left by this customer.
14/12/12
Very good
14/12/12
Excellent service, as always: very prompt and good value for money.
14/12/12
Excellent service recommended by a friend and found to be very straightforward to use and ensuring best vfm. Will definitely use in future!
14/12/12
Thank's very much for making your first booking with us and please say a big thank you from us to your friend :-)
I can't praise enough the service I received, my item was delivered within the hour. First time user and definitely not disappointed.
14/12/12
Fantastic news and welcome aboard!!
very happy with services from start to finish.
14/12/12
The parcel arrived on time and intact. Very happy with the service and the price, especially around christmas. Happy customer
14/12/12
Cheers :-)
No comment left by this customer.
14/12/12
System works great, thanks. Only problems I have is sometimes quotes seem very high? I realize this is not you though.
14/12/12
1st Class Service, highly recommended *****
14/12/12
2 of the parcels have just arrived back with us - we don't know why. What a waste of money. Impossible to contact anybody for help
14/12/12
Our Response: They will be returned if the receiver fails to take delivery of them after 3 attempts.
No problems
14/12/12
No comment left by this customer.
14/12/12
good service, looks to have been delivered.
14/12/12
No suggestions. Just keep on offering great delivery services at competitive prices
14/12/12
poor performance from the courier.not good value for money and the support team did not really address my concerns.
14/12/12
As usual - excellent and prompt service. Would be nice to use paypal with you.
14/12/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
took a long time to reset my password
14/12/12
perfect as long as the parcel arrived in Germany - we haven't heard yet
14/12/12
I can confirm your item arrived today at 14:07 local time.
No comment left by this customer.
14/12/12
Easy to book, easy to print labels etc, collected when stated, a very prompt service, Recommended to all.
14/12/12
Not much to say, I paid, you picked it up it arrived on time, just pretty simple and good. Thanks
14/12/12
Terrible service, item was not collected on supposed day, re-scheduling didn't work, will be filing for refund
14/12/12
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