We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
All good.
02/02/13
Hi I was extremely happy with the service I just think you could do with time slots for picking up the parcel so we do not have to wait in a
02/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Quickt, cheep, great
02/02/13
A1
02/02/13
the only issue we had was that we took the parcel to the depot but you still tried to pick it up from our house, so lack of communication.
02/02/13
This is very frustrating for us too and we are working on this with City Link. Sorry.
My parcel arrived at its destination @ 17.25 it was within the time frame, but only just.
02/02/13
Numerous Courier errors cost me more than shipping cost to sort out. Promised call from Complaints Team - never happened.
02/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Quick, easy, and reliable!
02/02/13
Excellent
02/02/13
No comment left by this customer.
02/02/13
have used parcel monkey twice (city link & nightfreight) & perfect service both times
02/02/13
Thank you very much and welcome aboard!!
Very pleased with the service ,straight forward
02/02/13
No comment left by this customer.
02/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Fast delivery, easy to book proccess, very pleased customer Thank you
01/02/13
great website, very easy to use, fast and efficient service, will recommend to others.
01/02/13
Thank you and it's great to see you will be recommending us.
It would be useful to have an indication of collection time e.g. within a two hour time slot.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Very good as usual
01/02/13
Good service provided, good communication, would do good with an am or pm time slot for collections. Thanks
01/02/13
Always pleased with the service and fair price and logistics
01/02/13
a day late pick.....a day late delivery..4 days in total..........no communication
01/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Driver collected parcel with no problems, waiting to hear if delivered on time but all good so far as expected
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Very efficient and well organised
01/02/13
the carrier did not pick up on the arranged. when I rang the next day they blamed the driver. It was collected two days late! not very good
01/02/13
Our Response: On behalf of the courier company and individual driver please accept our apologies for this.
No comment left by this customer.
01/02/13
collection booked for Friday, pallet not picked up till late Tuesday, chased with call centre was told was to large to collect on Friday,
01/02/13
Our Response: That is not good enough and we will speak with them. Please accept our apologies for this delay.
No comment left by this customer.
01/02/13
I was also wishing to send a parcel to Egham in Surrey but understand this isn't an area that's covered.. why?
01/02/13
It wasn't covered at that time due to a depot problem but should be fine now.
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
Would have been good to have more accurate indication of collection time, not just that day, apart from that, good.
01/02/13
No comment left by this customer.
01/02/13
Collected and delivered with no hassle what so ever! Thanks
01/02/13
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