We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,592 reviews.
Perfact...as always :)
06/02/13
did what it said on the tin!
06/02/13
No comment left by this customer.
06/02/13
Great service, no hassle. Will be using to send parcels from now on. Many thanks.
06/02/13
Thank you very much.
Good service. Picked up on day arranged. It was a return so must have been delivered as a refund has been paid.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Can you add the terms 'length', 'width' and 'depth' to the parcel dimensions? Saves confusion.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
You failed to attempt to collect the item and it had to be rebooked thus delaying the delivery to our client..
06/02/13
Cheerless but cheap. Complete lack of support when problems occur. No one you can call and speak to when it goes horribly wrong.
06/02/13
Our Response: We have a dedicated online support team so if you need to raise an issue with us then please do so.
Much better this time round. My first experience was a poor one but the two most recent were spot on.
06/02/13
Items booked via yourselves where City-Link are the courier are always on time. Real-Time tracking info is brilliant.
06/02/13
Interlink failed to collect within the alloted time frame and failed to make any contact about it.
06/02/13
Our Response: We don't use Interlink.
Great service, will definately use again thanks
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Absolutely no issues whatsoever - I'm happy with the collection, customer happy with delivery!
06/02/13
At one point the tracking webpage said the parcel was in Germany when it was meant to be going to Italy - caused some concern
06/02/13
Great quick service...very impressed and will use again!
06/02/13
quick and good price
06/02/13
Competitive Parcel price for small parcels,price just below the post office then i would use you for all my parcels.
06/02/13
Efficient and on time, even to the wilds of Scotland!
06/02/13
No comment left by this customer.
06/02/13
Collected & delivered as per quote
06/02/13
Picked up on time when said and delivered the next day, as promised. Cannot ask for any more than that. Many thanks
06/02/13
Same as always. Spot on. I always seem to get city link though.
06/02/13
Excellent service
06/02/13
cheap and effective, what more can you ask for
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
It looks like the item has been dropped as both the feet have been freshly broken!
06/02/13
No comment left by this customer.
06/02/13
My stuff was collected 2 days after that it's supposed to be...
06/02/13
The PM bit was OK, but the Nightfreight bit a disaster; not collected on the day, not delivered to schedule - in fact STILL not delivered.
06/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
It was fine.
06/02/13
Some indication of parcel collection time would have been useful, but overall very happy with the service and will use again. Many thanks!
06/02/13
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